Support » Plugin: Pixel Caffeine » facebook not showing events

  • hi

    first i would like to thank you for your help.

    i am having some problems and questions abot the plugin.

    1. facebook not showing events.
    i have created a serch event on the plugin as you can see here http://prntscr.com/ht16m4, however even that the pixel helper is showing that the event was created as you can see here http://prntscr.com/ht13yg , the is still no event on my facebook pixel page as you can see here http://prntscr.com/ht14m9
    i did connenct the right facebook account as you can see here http://prntscr.com/ht15mx but for some reason it is not comuunicating.

    2. as you can see in the image of the event i enterd the link for the homepage, how can i create the event (serach) for all pages?

    3. do i need to create all standrt events on by own one by one or it is possible to create them automaticly.

    4. i would like to know how can i use this plugin to create a form submission event (without redirecting to a new thank you page), that then i will be able to use to create custom convertion.

    thanks for all your help.

    eli.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • for testing i have created a clean wordpress site https://supersite.co.il/pixel/ and have installed only 2 plugins, pixel caffine and cf7, i have also enabled ecoomerce so that serach will work

    in the plugin i have created 2 custom events
    a. search event – http://prntscr.com/ht3mrs as you can see here i didnt enter any page link becuse this needs to be across the site – not sure if i need to.

    b. custom event for submmiting a form http://prntscr.com/ht3occ i am not shure if the information i enterd here is correct.

    however when testing the pixel helper for the search event, there are this problems:
    1. you can see it is not sowing the serach string http://prntscr.com/ht3pgu
    2. also in facebook analytics event bug it is not showing the string http://prntscr.com/ht3qlp
    3. in the facebook pixels it is not sowing the event called serach or any other event as you can see here http://prntscr.com/ht43y9
    4. what is even more amazing is, that a few minutes ago it did show me here the event seach, but when i refreshed the facebook page it disappperd.

    with the custom event for the form submmition there are this problems:
    https://supersite.co.il/pixel/contact/
    1. the pixel tester is showing all is ok http://prntscr.com/ht45aa
    2. but no custom event is created in facebook…

    i hope i was clear and that you will be able to help me.

    thanks

    eli.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    I try to reply to all your doubts:

    1. facebook not showing events.
    i have created a serch event on the plugin as you can see here http://prntscr.com/ht16m4, however even that the pixel helper is showing that the event was created as you can see here http://prntscr.com/ht13yg , the is still no event on my facebook pixel page as you can see here http://prntscr.com/ht14m9
    i did connenct the right facebook account as you can see here http://prntscr.com/ht15mx but for some reason it is not comuunicating.

    What do you mean exactly for “not comunicating”? I see the “Search” event you created works properly on your website.

    2. as you can see in the image of the event i enterd the link for the homepage, how can i create the event (serach) for all pages?

    Setting the URL of your home as you did, the pixel event should be fired in all pages automatically, without do nothing else.

    3. do i need to create all standrt events on by own one by one or it is possible to create them automaticly.

    The plugin will already fire the base pixel (PageView) and all standard pixels, like AddToCart, ViewContent, Search, Purchase, so on. This, if you have an e-commerce plugin activated (WooCommerce or Easy Digital Downloads).

    1. you can see it is not sowing the serach string http://prntscr.com/ht3pgu

    This is the event you created in Conversions/Events tab, so it’s a custom one and you should set the parameters for the events you created, in the “Pass Advanced Data” option, when you create/edit the custom event.
    Anyway, “Search” is an event already managed automatically by the plugin when a search is performed on your website through the WordPress search form.

    with the custom event for the form submmition there are this problems:
    https://supersite.co.il/pixel/contact/
    1. the pixel tester is showing all is ok http://prntscr.com/ht45aa
    2. but no custom event is created in facebook…

    Please, use an event name without spaces or special chars. So, rename “form action” in “FormAction” for example.

    Also, give time to Facebook to gather the information and show you on the Facebook admin page.

    Thank you.

    hi

    i would like to thank you for your answer.

    1. about the serach – i understand from your answer that there is no need to create a event called serach becuse the plugin dose this on its own – is this correct? can i delete this event?

    2. about the search – do you have any idea why the search is not showing in the analytics the serach string? if i delete the serach event that i have created will it show also the serach string? http://prntscr.com/htbmg3

    3. i have created a custom auince that if someone serch for website and eli rosen they will be added to the audince http://prntscr.com/htboux however when going to facebook i am getting this error message http://prntscr.com/htbq15 i have translated the message in the image.

    thanks again for your help

    4. i have just deleted the search event on supersite.co.il and then preformed a serach for some reason no seach event is firing http://prntscr.com/htbvl7

    ok

    i have worked now for along time to understand better the plugin so please disregrad my other questions and please annswer only these ones

    1. about the serach event – i now understand that becuse that i dont have woocommerce installed on my site, I DO need to create a search event – so i did this and now the pixel helper is sowing that it is firing, however i am still stuck with the serch stirng, previusly you worte that i need to enable Pass Advanced Data and i did so, however, becuse i dont know what info or veriavle i need to enter, it is disabling its self when i save the event, could you please guide me waht info or veriables should i enter here so serch string will show in analytics? http://prntscr.com/htf5dp

    2. i have created a custom auince that if someone serch for the words website and eli they will be added to the audince http://prntscr.com/htboux , however when going to facebook i am getting this error message http://prntscr.com/htbq15 , i have translated the message in the image. can you please help me with this to.

    3. when i am submitting form on my site supersite.co.il i am getting a error that the pixel pageview is firing twice any idea why and how to fix this? http://prntscr.com/htfa7s it is impotant to note that this error is happening only upon submitting a form.

    4. when i submitting a form it is showing a event called SubscribedButtonClick, the ineresting this is that i am not seeing this event at all on facebook events. any idea why?

    thanks againg for all of your amazing help support and plugin.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    1. about the serach event – i now understand that becuse that i dont have woocommerce installed on my site, I DO need to create a search event – so i did this and now the pixel helper is sowing that it is firing, however i am still stuck with the serch stirng, previusly you worte that i need to enable Pass Advanced Data and i did so, however, becuse i dont know what info or veriavle i need to enter, it is disabling its self when i save the event, could you please guide me waht info or veriables should i enter here so serch string will show in analytics? http://prntscr.com/htf5dp

    I did a fix in the plugin to make the Search working even with WooCommerce deactivated. Please, download the plugin from this URL https://www.dropbox.com/s/pxzu6459k96spwz/pixel-caffeine.2.0.0.search.zip?dl=1 and replace it with the one you have in your website. In this way, you should have the Search event working properly.

    2. i have created a custom auince that if someone serch for the words website and eli they will be added to the audince http://prntscr.com/htboux , however when going to facebook i am getting this error message http://prntscr.com/htbq15 , i have translated the message in the image. can you please help me with this to.

    Don’t worry about that, the Facebook admin interface doesn’t recognize the custom filters that Pixel Caffeine adds to the custom audience, but it should work without any problem. Please, note that the “size” won’t work anymore for the reason that I’ve already explained here: https://wordpress.org/support/topic/not-available-website-audiences/#post-9818007

    3. when i am submitting form on my site supersite.co.il i am getting a error that the pixel pageview is firing twice any idea why and how to fix this? http://prntscr.com/htfa7s it is impotant to note that this error is happening only upon submitting a form.

    Not sure exactly why. It seems there is something strange on your pages because when you are on top of page and you load the page you see 4 events in Pixel Helper that it’s right: https://snag.gy/zTyaBM.jpg but if I scroll and the page loads the first sections, they disappear without a refresh: https://snag.gy/hzrHMt.jpg This is not right. It seems that some JS resets the Facebook pixels. Try to investigate about this, it doesn’t seem related to Pixel Caffeine.

    4. when i submitting a form it is showing a event called SubscribedButtonClick, the ineresting this is that i am not seeing this event at all on facebook events. any idea why?

    It’s an event added by Facebook automatically together with “Microdata” event, more information in this article: http://www.dbpluspartners.com/blog-1/2017/5/23/major-update-to-the-facebook-pixel-heres-what-you-need-to-know

    hi

    thanks so much for all of your help.

    1. just to understand,after i install this new plugin i need to delte the custom search event, and it will still show me the serach string?

    2. are you planing to add to the plugin, The ClickEvent and WatchVideo Event Advanced matching, Traffic Source and URL tags (UTM), also is it possible to add domain name parameter to all events becuse i am using the same pixel on a few site? this are some pro fetures that i saw on another plugin and would like to know will you add this also to your amazing plugin.

    3. dose the “lead event” and complkete regestration also requie that woocommrce will be installed? or also without them it will show up?

    thanks again for all of your help and amazing plugin.

    eli.

    ??

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    here I am, sorry for the late response!

    1. just to understand,after i install this new plugin i need to delte the custom search event, and it will still show me the serach string?

    Yes, you shouldn’t need to create a custom event for the Search event, the plugin should do it automatically if you use the official search form of the WordPress framework.

    2. are you planing to add to the plugin, The ClickEvent and WatchVideo Event Advanced matching, Traffic Source and URL tags (UTM), also is it possible to add domain name parameter to all events becuse i am using the same pixel on a few site? this are some pro fetures that i saw on another plugin and would like to know will you add this also to your amazing plugin.

    Regarding the two events you mentioned, I think they are custom events and not are standard events on Facebook, so I think it doesn’t make sense add it inside the plugin because they are related to custom needs.
    Regarding the “Traffic Source”, all events fired by Pixel Caffeine should have the parameter “referrer” that has the source URL as value.
    Then, you shouldn’t need the domain because Facebook Pixels already have current URL information on them and they can be defined when you create the custom audience.
    Finally, I’ll put in backlog the UTM thing. How do you image the implementation of it? How do you need to define/use the URL Tags (UTM) inside the pixels and inside the Pixel Caffeine?

    3. dose the “lead event” and complkete regestration also requie that woocommrce will be installed? or also without them it will show up?

    Only CompleteRegistration event is managed by WooCommerce when a user is signed up in your website. The Lead event is not managed automatically in Pixel Caffeine but you can create it through the Conversions/Events tab.

    hi

    thanks again for your amazing help and plugin.

    please let me elborate on the ideas to add to this amazing plugin.

    1. the video event that they offer inclueds this
    When is the WatchVideo Event fired?
    The event will fire automatically for all the videos embedded on your site when:
    the video starts to play
    10% was played
    50% was played
    90% was played
    100% was played

    What parameters does the event have?
    event_trigger: it can be play, 10%, 50%, 90% or 100%
    video_title
    video_id
    contet_name: the name of the page where the video is embedded
    post_type: the type of the post where the video is embedded (post, page, product and so on)
    post_id
    domain
    traffic_source
    the URL parameters (utm_campaign, utm_source, when they exist)

    2. Fire events on page scroll
    Fire this particular type of event when the page is scrolled down to a predefined percent. It’s a really useful way of measuring user’s interest and interaction with your site.

    3. Fire events on mouse over
    Configure events that will be fired when the mouse is moved over a particular element of the page.

    4. GeneralEvent
    What is the GeneralEvent
    It’s a custom event fired across your site. It tracks a set of key parameters:
    can it have all of this prameters?
    content_name
    content_category
    tag
    post_type
    post_id
    domain
    traffic_source
    the URL parameters (utm_campaign, utm_source, when they exist)

    5. ClickEvent
    What is the ClickEvent
    The ClickEvent fires automatically every time a user clicks on something. It has the following parameters:
    can it have all of this prameters?
    tag_text: the link’s text
    tag_type: a (for HTML links) or button
    contet_name
    content_category
    tag
    post_type
    post_id
    domain
    traffic_source
    the URL parameters (utm_campaign, utm_source, when they exist)

    i know that this is alot but if you would add this, it would just be super super amazing, is the any chance of this happening any time soon?

    hi

    sorry, one more thing:

    6. right now it is possible to ust the css selector to track when someone clicks on a form button, i would like to know is the any way to get the pixel to track not when a send button is clicked, but only when i recvice a sucess message?

    i hope you will not kill me..
    7. on the lead event (css selector), i cant see the paramter that is shown on the native click button event!

    any way to get this paramters on the lead event? like text button name etc?

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    So, regarding the points 1, 2 and 3: thank you for the suggestions, I’ll keep them in backlog and I’ll do when possible.

    Then:

    4. GeneralEvent
    What is the GeneralEvent
    It’s a custom event fired across your site. It tracks a set of key parameters:
    can it have all of this prameters?

    It’s already in place, it is called “AdvancedEvents” and it tracks all information about the current page where the user is, such object ID, object type (page, archive, home, single), login status, and so on.

    5. ClickEvent
    What is the ClickEvent
    The ClickEvent fires automatically every time a user clicks on something.

    This can be already created in “Conversions/Events” tab. You can create as many as you want events with “CSS Selector” as trigger, in order to specify what element track the click action on it and you can also define all custom parameters in this event. Otherwise, it’s very heavy keeping listen to all click events in order to track it. The best way is to define the specific elements where track this kind of event.

    6. right now it is possible to ust the css selector to track when someone clicks on a form button, i would like to know is the any way to get the pixel to track not when a send button is clicked, but only when i recvice a sucess message?

    Unfortunately, it’s not possible through Pixel Caffeine. The only way is to add a custom JS code to achieve this, by running an fbq() function (that is the JS function of Facebook API that tracks the pixel, more info in the facebook documentation) on submitting success and it depends on what you are using as form.

    7. on the lead event (css selector), i cant see the paramter that is shown on the native click button event!

    any way to get this paramters on the lead event? like text button name etc?

    Unfortunately, it’s not possible, sorry 🙁

    ——
    Finally, regarding the UTM tags, I’ll add the automatic tracking of the UTM tags as additional parameters to all pixel fired, if they exist. It will be done soon I hope.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)
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