• Resolved vvalladolid

    (@vvalladolid)


    Hello,

    Excellent plugin, I had tried it before, but it had some details. It is now superior.

    I am doing the translation into Spanish Mexico, but I can’t find the text string when opening Facebook Messenger. http://prntscr.com/p7v2wv

    Can you help me find that text string?

    Thank you,

    Greetings from Mexico

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Buttonizer

    (@buttonizer)

    Hi vvalladolid,

    Thank you for contributing in translating Buttonizer!
    We very much appreciate it and would love to see Buttonizer in Spanish! 😀

    Regarding the Facebook Messenger text,
    Since we are using a Facebook Messenger SDK, it won’t be possible to change the text and you won’t have to!

    The Facebook Messenger SDK that we are using is only in English.
    But it is possible to use different languages by simply using a different language code in the SDK.

    We’ll make an option to change the language of the Facebook Messenger when setting up the button.

    Let me know if you want to change the language!
    I’ll give you instructions for a temporary way to change the language.

    Hola, gracias por tu respuesta.

    Es necesario cambiar el idioma, me envías las instrucciones.

    Gracias,

    Plugin Author Buttonizer

    (@buttonizer)

    You can the language of the Messenger Chat Widget by pasting this code after the <body> tag:

          <div id="fb-root"></div>
          <script>
            window.fbAsyncInit = function() {
              FB.init({
                xfbml            : true,
                version          : 'v4.0'
              });
            };
    
            (function(d, s, id) {
            var js, fjs = d.getElementsByTagName(s)[0];
            if (d.getElementById(id)) return;
            js = d.createElement(s); js.id = id;
            js.src = 'https://connect.facebook.net/es_ES/sdk/xfbml.customerchat.js';
            fjs.parentNode.insertBefore(js, fjs);
          }(document, 'script', 'facebook-jssdk'));</script>

    I recommend using the plugin Header, Footer and Post injections to paste the code.

    Let me know if this method worked for you!

    vvalladolid

    (@vvalladolid)

    Hi, thanks for your response

    I followed your suggestion and it works correctly.

    But before installing Buttonizer, I had Official Messenger Customer Chat installed.

    When checking that everything worked correctly with the modification, I proceeded to deactivate the official chat.

    Buttonizer, stopped working, does not open the Facebook messenger.

    Activate the official chat and everything works correctly.

    I understand that it is something illogical, but it is happening.

    Any idea what’s going on?

    Regards,

    Plugin Author Buttonizer

    (@buttonizer)

    Hi vvalladolid,

    Glad to hear that the temporay method of changing the language worked!

    Could you check if your Facebook Messenger button in Buttonizer has your Facebook pageID?

    I think Buttonizer was just opening your Official Messenger Customer Chat and not the one that Buttonizer will include.

    I took a look at your site and noticed that the Messenger Chat was opening away from Buttonizer. If it was the Messenger Chat that Buttonizer includes, it will position itself on the button.

    Please let me know if this was the solution!

    vvalladolid

    (@vvalladolid)

    Hello,

    Everything is correct, attached images of the configuration.

    http://prntscr.com/p8re8r
    http://prntscr.com/p8rfh2
    http://prntscr.com/p8rfsp

    However, if I deactivate the official chat, it does not work

    Regards,

    vvalladolid

    (@vvalladolid)

    Hello

    I made some modifications and it is working correctly without having activated the official chat.

    Modifications,

    <div id=’fb-root’></div>
    <script>(function(d, s, id) {
    var js, fjs = d.getElementsByTagName(s)[0];
    js = d.createElement(s); js.id = id;
    js.src = ‘https://connect.facebook.net/es_LA/sdk/xfbml.customerchat.js#xfbml=1&version=v4.0&autoLogAppEvents=1&#8217;;
    fjs.parentNode.insertBefore(js, fjs);
    }(document, ‘script’, ‘facebook-jssdk’));</script>
    <div class=’fb-customerchat’
    attribution=”wordpress”
    greeting_dialog_delay=”300″
    greeting_dialog_display=”fade”
    page_id=’136715086441521′
    logged_in_greeting=’¡Hola! como podemos ayudarte?’
    logged_out_greeting=’¡Hola! como podemos ayudarte?’
    >
    </div>

    Muchas gracias,

    Saludos,

Viewing 7 replies - 1 through 7 (of 7 total)
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