Support » Plugin: WooCommerce » Facebook & Instagram connection doesn’t work

  • Resolved richcityfortune

    (@richcityfortune)


    Hi!

    I’ve downloaded the Facebook pixel and went through all the steps, but Facebook doesn’t see my product and isn’t able to create a catalog. That means I also can’t tag any product on Instagram. I was in touch with both Instagram and Facebook and they told me the problem lies within WooCommerce.

    Can anyone help?

    This is the Woocommerce system status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.richcityfortune.com
    Site address (URL): http://www.richcityfortune.com
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: ❌ 51 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 96 MB
    PHP Time Limit: 50
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.0g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.12-MariaDB-1:10.3.12+maria~bionic
    Max Upload Size: 96 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.7
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
    gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.
    
    Total Database Size: 9.62MB
    Database Data Size: 7.40MB
    Database Index Size: 2.22MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.05MB + Index: 0.09MB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 2.06MB + Index: 0.13MB
    wp_postmeta: Data: 2.47MB + Index: 0.36MB
    wp_posts: Data: 0.28MB + Index: 0.13MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    www_commentmeta: Data: 0.02MB + Index: 0.03MB
    www_comments: Data: 0.02MB + Index: 0.08MB
    www_links: Data: 0.02MB + Index: 0.02MB
    www_options: Data: 1.52MB + Index: 0.02MB
    www_postmeta: Data: 0.05MB + Index: 0.03MB
    www_posts: Data: 0.06MB + Index: 0.06MB
    www_termmeta: Data: 0.02MB + Index: 0.03MB
    www_terms: Data: 0.02MB + Index: 0.03MB
    www_term_relationships: Data: 0.02MB + Index: 0.02MB
    www_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    www_usermeta: Data: 0.02MB + Index: 0.03MB
    www_users: Data: 0.02MB + Index: 0.05MB
    
    ### Post Type Counts ###
    
    _light_image_gallery: 3
    amn_mi-lite: 1
    attachment: 494
    customize_changeset: 1
    nav_menu_item: 4
    page: 11
    portfolio: 5
    post: 1
    product: 6
    product_variation: 11
    revision: 81
    scheduled-action: 8
    shop_coupon: 1
    shop_order: 19
    shop_order_refund: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (13) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.2
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
    Imagify: by WP Media – 1.9.4
    Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.44
    Mollie Payments for WooCommerce: by Mollie – 5.1.8 – Not tested with the active version of WooCommerce
    New Photo Gallery: by A WP Life – 1.0.6
    Site Offline: by Chandra Shekhar Sahu – 1.3.7
    Kadence Toolkit: by Kadence Themes – 4.9.2
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 0.14.0 – Not tested with the active version of WooCommerce
    WooCommerce MyParcel: by Richard Perdaan – 3.1.6 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.6.5
    
    ### Inactive Plugins (2) ###
    
    Site Offline or Coming Soon: by wpecommerce – 1.6.6
    WooCommerce Blocks: by Automattic – 2.2.1 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /
    Cart: #8 - /winkelmand/
    Checkout: #9 - /afrekenen/
    My account: #10 - /mijn-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Ascend
    Version: 1.4.0
    Author URL: https://www.kadencethemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: ascend/woocommerce/archive-product.php
    ascend/woocommerce/checkout/thankyou.php
    ascend/woocommerce/content-product.php
    ascend/woocommerce/content-product_cat.php
    ascend/woocommerce/content-single-product.php
    ascend/woocommerce/loop/loop-start.php
    ascend/woocommerce/loop/rating.php
    ascend/woocommerce/loop/sale-flash.php
    ascend/woocommerce/product-searchform.php
    ascend/woocommerce/single-product/product-image.php
    ascend/woocommerce/single-product/product-thumbnails.php
    ascend/woocommerce/single-product/related.php
    ascend/woocommerce/single-product/sale-flash.php
    ascend/woocommerce/single-product/up-sells.php
    
    ### Action Scheduler ###
    
    Complete: 3
    Oldest: 2019-06-23 10:39:46 +0000
    Newest: 2019-07-11 08:59:03 +0000
    
    Pending: 5
    Oldest: 2019-07-11 09:03:39 +0000
    Newest: 2019-07-11 09:03:59 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support rohittm

    (@rohittm)

    Hi there,

    This seems to be an issue with Facebook for WooCommerce extension and not WooCommerce. This plugin’s support and development are handled by Facebook directly.

    You can get help with Facebook by using their support page on GitHub

    You also can also find extensive documentation at the Facebook Adviser Help Center.

    The things they are looking for when you contact them are:

    1. Facebook Page URL
    2. WordPress and WooCommerce version number
    3. Facebook Plugin version number
    4. How many products you have
    5. Types of products (i.e. anything besides simple/variable products won’t work)
    6. Do you have Duplicate SKUs in your system?
    7. What kind of customization plugins you’re using (if any)?

Viewing 1 replies (of 1 total)
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