Facebook & Instagram connection doesn’t work
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Hi!
I’ve downloaded the Facebook pixel and went through all the steps, but Facebook doesn’t see my product and isn’t able to create a catalog. That means I also can’t tag any product on Instagram. I was in touch with both Instagram and Facebook and they told me the problem lies within WooCommerce.
Can anyone help?
This is the Woocommerce system status report:
### WordPress Environment ### WordPress address (URL): http://www.richcityfortune.com Site address (URL): http://www.richcityfortune.com WC Version: 3.6.5 Log Directory Writable: ✔ WP Version: 5.2.2 WP Multisite: – WP Memory Limit: ❌ 51 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 96 MB PHP Time Limit: 50 PHP Max Input Vars: 5000 cURL Version: 7.58.0 OpenSSL/1.1.0g SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.12-MariaDB-1:10.3.12+maria~bionic Max Upload Size: 96 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.5.7 WC Database Prefix: wp_ MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only. Total Database Size: 9.62MB Database Data Size: 7.40MB Database Index Size: 2.22MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.05MB + Index: 0.09MB wp_imagify_files: Data: 0.02MB + Index: 0.08MB wp_imagify_folders: Data: 0.02MB + Index: 0.03MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB wp_options: Data: 2.06MB + Index: 0.13MB wp_postmeta: Data: 2.47MB + Index: 0.36MB wp_posts: Data: 0.28MB + Index: 0.13MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB www_commentmeta: Data: 0.02MB + Index: 0.03MB www_comments: Data: 0.02MB + Index: 0.08MB www_links: Data: 0.02MB + Index: 0.02MB www_options: Data: 1.52MB + Index: 0.02MB www_postmeta: Data: 0.05MB + Index: 0.03MB www_posts: Data: 0.06MB + Index: 0.06MB www_termmeta: Data: 0.02MB + Index: 0.03MB www_terms: Data: 0.02MB + Index: 0.03MB www_term_relationships: Data: 0.02MB + Index: 0.02MB www_term_taxonomy: Data: 0.02MB + Index: 0.03MB www_usermeta: Data: 0.02MB + Index: 0.03MB www_users: Data: 0.02MB + Index: 0.05MB ### Post Type Counts ### _light_image_gallery: 3 amn_mi-lite: 1 attachment: 494 customize_changeset: 1 nav_menu_item: 4 page: 11 portfolio: 5 post: 1 product: 6 product_variation: 11 revision: 81 scheduled-action: 8 shop_coupon: 1 shop_order: 19 shop_order_refund: 3 ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (13) ### Akismet Anti-Spam: by Automattic – 4.1.2 Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8 Imagify: by WP Media – 1.9.4 Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.44 Mollie Payments for WooCommerce: by Mollie – 5.1.8 – Not tested with the active version of WooCommerce New Photo Gallery: by A WP Life – 1.0.6 Site Offline: by Chandra Shekhar Sahu – 1.3.7 Kadence Toolkit: by Kadence Themes – 4.9.2 Advanced Order Export For WooCommerce: by AlgolPlus – 3.0.0 – Not tested with the active version of WooCommerce WooCommerce Admin: by WooCommerce – 0.14.0 – Not tested with the active version of WooCommerce WooCommerce MyParcel: by Richard Perdaan – 3.1.6 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.5 ### Inactive Plugins (2) ### Site Offline or Coming Soon: by wpecommerce – 1.6.6 WooCommerce Blocks: by Automattic – 2.2.1 – Not tested with the active version of WooCommerce ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #7 - / Cart: #8 - /winkelmand/ Checkout: #9 - /afrekenen/ My account: #10 - /mijn-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Ascend Version: 1.4.0 Author URL: https://www.kadencethemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: ascend/woocommerce/archive-product.php ascend/woocommerce/checkout/thankyou.php ascend/woocommerce/content-product.php ascend/woocommerce/content-product_cat.php ascend/woocommerce/content-single-product.php ascend/woocommerce/loop/loop-start.php ascend/woocommerce/loop/rating.php ascend/woocommerce/loop/sale-flash.php ascend/woocommerce/product-searchform.php ascend/woocommerce/single-product/product-image.php ascend/woocommerce/single-product/product-thumbnails.php ascend/woocommerce/single-product/related.php ascend/woocommerce/single-product/sale-flash.php ascend/woocommerce/single-product/up-sells.php ### Action Scheduler ### Complete: 3 Oldest: 2019-06-23 10:39:46 +0000 Newest: 2019-07-11 08:59:03 +0000 Pending: 5 Oldest: 2019-07-11 09:03:39 +0000 Newest: 2019-07-11 09:03:59 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
Thanks!
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