Hi!

I’ve downloaded the Facebook pixel and went through all the steps, but Facebook doesn’t see my product and isn’t able to create a catalog. That means I also can’t tag any product on Instagram. I was in touch with both Instagram and Facebook and they told me the problem lies within WooCommerce.

Can anyone help?

This is the Woocommerce system status report:

### WordPress Environment ###

WordPress address (URL): http://www.richcityfortune.com
Site address (URL): http://www.richcityfortune.com
WC Version: 3.6.5
Log Directory Writable: ✔
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: ❌ 51 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 96 MB
PHP Time Limit: 50
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.0g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.12-MariaDB-1:10.3.12+maria~bionic
Max Upload Size: 96 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.7
WC Database Prefix: wp_
MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.

Total Database Size: 9.62MB
Database Data Size: 7.40MB
Database Index Size: 2.22MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.05MB + Index: 0.09MB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 2.06MB + Index: 0.13MB
wp_postmeta: Data: 2.47MB + Index: 0.36MB
wp_posts: Data: 0.28MB + Index: 0.13MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
www_commentmeta: Data: 0.02MB + Index: 0.03MB
www_comments: Data: 0.02MB + Index: 0.08MB
www_links: Data: 0.02MB + Index: 0.02MB
www_options: Data: 1.52MB + Index: 0.02MB
www_postmeta: Data: 0.05MB + Index: 0.03MB
www_posts: Data: 0.06MB + Index: 0.06MB
www_termmeta: Data: 0.02MB + Index: 0.03MB
www_terms: Data: 0.02MB + Index: 0.03MB
www_term_relationships: Data: 0.02MB + Index: 0.02MB
www_term_taxonomy: Data: 0.02MB + Index: 0.03MB
www_usermeta: Data: 0.02MB + Index: 0.03MB
www_users: Data: 0.02MB + Index: 0.05MB

### Post Type Counts ###

_light_image_gallery: 3
amn_mi-lite: 1
attachment: 494
customize_changeset: 1
nav_menu_item: 4
page: 11
portfolio: 5
post: 1
product: 6
product_variation: 11
revision: 81
scheduled-action: 8
shop_coupon: 1
shop_order: 19
shop_order_refund: 3

### Security ###

Secure connection (HTTPS): ❌
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (13) ###

Akismet Anti-Spam: by Automattic – 4.1.2
Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Imagify: by WP Media – 1.9.4
Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.44
Mollie Payments for WooCommerce: by Mollie – 5.1.8 – Not tested with the active version of WooCommerce
New Photo Gallery: by A WP Life – 1.0.6
Site Offline: by Chandra Shekhar Sahu – 1.3.7
Kadence Toolkit: by Kadence Themes – 4.9.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.0.0 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 0.14.0 – Not tested with the active version of WooCommerce
WooCommerce MyParcel: by Richard Perdaan – 3.1.6 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.5

### Inactive Plugins (2) ###

Site Offline or Coming Soon: by wpecommerce – 1.6.6
WooCommerce Blocks: by Automattic – 2.2.1 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /
Cart: #8 - /winkelmand/
Checkout: #9 - /afrekenen/
My account: #10 - /mijn-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Ascend
Version: 1.4.0
Author URL: https://www.kadencethemes.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: ascend/woocommerce/archive-product.php
ascend/woocommerce/checkout/thankyou.php
ascend/woocommerce/content-product.php
ascend/woocommerce/content-product_cat.php
ascend/woocommerce/content-single-product.php
ascend/woocommerce/loop/loop-start.php
ascend/woocommerce/loop/rating.php
ascend/woocommerce/loop/sale-flash.php
ascend/woocommerce/product-searchform.php
ascend/woocommerce/single-product/product-image.php
ascend/woocommerce/single-product/product-thumbnails.php
ascend/woocommerce/single-product/related.php
ascend/woocommerce/single-product/sale-flash.php
ascend/woocommerce/single-product/up-sells.php

### Action Scheduler ###

Complete: 3
Oldest: 2019-06-23 10:39:46 +0000
Newest: 2019-07-11 08:59:03 +0000

Pending: 5
Oldest: 2019-07-11 09:03:39 +0000
Newest: 2019-07-11 09:03:59 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Thanks!

The page I need help with: [log in to see the link]