Hi Freddred,
Sorry that you ran into issues here!
Can you tell me a few things here?
What version of BD is this with?
What plugin are you using to do the sharing of the listings for BD? Since we don’t have that feature natively, it would help to know which plugin they’re using.
Also, do you know if that plugin fully supports custom post types?
Hi – The BD version is 3.6.8 and I am not using a plugin to share on FB. Just a simple copy and paste of the URL into FB. I have noticed that if I copy and paste pages that are not associated with the plugin it works fine. Its only posts that are generated by the BD plugin – the thumbnails of images with the listing dont come through ….?
Let me check with my developer and see what might be going on here. I’ll report back when I know more.
In the meantime, can you post a link to a listing so I can see what is generated?
My developer responded:
We do add OpenGraph tags to listing pages, including images, if available.
You can see an example from businessdirectoryplugin.com here: http://opengraphcheck.com/result.php?url=http%3A%2F%2Fbusinessdirectoryplugin.com%2Fbusiness-directory%2F614%2Fcisco-systems%2F#.VcttYFNViko.
You can see that the utility detects all the relevant tags.
Maybe there’s a plugin conflict here or something like that. It’s worth the try for the user to try an OG tag utility like the one above on his links.
And if that’s not working, here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: http://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/