• Resolved rifatspir

    (@rifatspir)


    I cant sync product from last night. this problem happens after disable and enable the plugin. In product edit page it shows Facebook for WooCommerce error: (#100) Missing Permission after clicking on update. I tired disconnect and reconnect but issue is same.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi,

    For better assistance, can you head to Marketing > Facebook go to the Connection tab, and be sure the debug setting is enabled? Then please go to the product edit page, and repeat the action that is causing the problem, i.e. click on update.

    Can you head to WooCommerce > System Status > Logs and paste here the logs if any other error is being displayed, please be sure to redact any sensitive information such as user’s email addresses, names, etc.

    Let us know what you find.

    Thread Starter rifatspir

    (@rifatspir)

    here it is

    06-21-2022 @ 16:35:01 - Request
    uri: https://graph.facebook.com/v12.0/catalog:337901797054976:U0RGRkctNDU3NDU3NDQ0NTVfOTI1MjM=/?fields=id,product_group{id}
    timeout: 500
    
    06-21-2022 @ 16:35:01 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"(#100) Could not find Product Item for catalog id 337901797054976, retailer id SDFFG-45745744455_92523","type":"OAuthException","code":100,"fbtrace_id":"AeKUvLxmz3a0axpfQUoZCt7"}}
    
    06-21-2022 @ 16:35:01 - Request
    uri: https://graph.facebook.com/v12.0/337901797054976/product_groups
    body: Array
    (
        [retailer_id] => SDFFG-45745744455_92523
    )
    timeout: 500
    method: POST
    
    06-21-2022 @ 16:35:01 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"(#100) Missing Permission","type":"OAuthException","code":100,"fbtrace_id":"A_PyKaBuHVhtBD7iVjkeH_y"}}
    
    06-21-2022 @ 16:35:01 - (#100) Missing Permission
    06-21-2022 @ 16:35:01 - {"headers":{},"body":"{\"error\":{\"message\":\"(#100) Missing Permission\",\"type\":\"OAuthException\",\"code\":100,\"fbtrace_id\":\"A_PyKaBuHVhtBD7iVjkeH_y\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    06-21-2022 @ 16:35:01 - Request
    uri: https://graph.facebook.com/v12.0/715106909000837/log_events
    body: Array
    (
        [message] => {"message":"Non-200 error code from FB","object":{"result":{"headers":{},"body":"{\"error\":{\"message\":\"(#100) Missing Permission\",\"type\":\"OAuthException\",\"code\":100,\"fbtrace_id\":\"A_PyKaBuHVhtBD7iVjkeH_y\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}},"data":{"retailer_id":"SDFFG-45745744455_92523"},"plugin_version":"2.6.16","php_version":"7.4.30"}}
        [error] => 1
    )
    timeout: 500
    method: POST
    
    06-21-2022 @ 16:35:01 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"Unsupported post request. Object with ID '715106909000837' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AkKJZ-AmL6TkSTuw68QGFA6"}}
    
    06-21-2022 @ 16:35:06 - Request
    uri: https://graph.facebook.com/v12.0/715106909000837/log_events
    body: Array
    (
        [message] => {"message":"(#100) Missing Permission","object":{"plugin_version":"2.6.16","php_version":"7.4.30"}}
        [error] => 1
    )
    timeout: 500
    method: POST
    
    06-21-2022 @ 16:35:06 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"Unsupported post request. Object with ID '715106909000837' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"Aoq8yD0QWMJORtoImlTA4DC"}}
    
    06-21-2022 @ 16:35:06 - Request
    uri: https://graph.facebook.com/v12.0/catalog:337901797054976:U0RGRkctNDU3NDU3NDQ0NTVfOTI1MjM=/?fields=id,product_group{id}
    timeout: 500
    
    06-21-2022 @ 16:35:06 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"(#100) Could not find Product Item for catalog id 337901797054976, retailer id SDFFG-45745744455_92523","type":"OAuthException","code":100,"fbtrace_id":"AAoQEuB79gzCz4oRsqROsPy"}}
    Plugin Support Summer M.a11n

    (@shrutiwpcom)

    Hi there!

    A 400 error means that the request is incorrect or corrupt, and the server can’t understand it.

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Looking forward to hearing from you!

    • This reply was modified 2 years, 3 months ago by Summer M.a11n.
    Thread Starter rifatspir

    (@rifatspir)

    Here it is ….

    
    ### WordPress Environment ###
    
    WC Version: 6.6.0
    REST API Version: ✔ 6.6.0
    WC Blocks Version: ✔ 7.6.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 10000
    cURL Version: 7.66.0
    OpenSSL/1.1.1n-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wpum_
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    ### Post Type Counts ###
    
    app_builder_template: 3
    attachment: 36690
    bnfw_notification: 1
    cms_block: 24
    custom_css: 1
    ec_woo_ddb_template: 16
    jetpack_migration: 1
    json_consumer: 1
    mc4wp-form: 1
    nav_menu_item: 608
    newsletter: 1
    oembed_cache: 13
    page: 69
    post: 6
    product: 6061
    product_variation: 4192
    revision: 1
    sg_optimizer_job: 18
    shop_coupon: 1
    shop_order: 23907
    shop_order_refund: 394
    wc_order_status: 42
    woo_discount: 1
    woodmart_sidebar: 2
    woodmart_size_guide: 1
    woodmart_slide: 1
    xlwcty_thankyou: 1
    ywar_reviews: 57
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Ajax Search Pro: by Ernest Marcinko – 4.22.1
    App Builder - Create Native Android & iOS Apps On The Flight: by Appcheap.io – 2.8.0
    ARG MultiStep Checkout for WooCommerce: by ARG Themes – 4.0.2
    Autoptimize: by Frank Goossens (futtta) – 3.0.4
    bKash for WooCommerce: by bKash Limited – 9.9.9
    Custom Payment Gateways for WooCommerce Pro: by Algoritmika Ltd – 1.6.3
    Customer Reviews for WooCommerce: by CusRev – 4.42
    Facebook for WooCommerce: by Facebook – 2.6.16
    SMS Extra Integration: by Greenweb BD – 10.0
    Greenweb WP SMS: by Greenweb BD – 53.0.0
    Jetpack: by Automattic – 11.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
    JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.2
    Push notification for Mobile and Web app: by Appcheap.io – 1.2.0
    Rank Math SEO PRO: by Rank Math – 3.0.14
    Rank Math SEO: by Rank Math – 1.0.91
    SiteGround Optimizer: by SiteGround – 7.1.4
    SSLCommerz Payment Gateway: by Prabal Mallick – 4.0.2
    WooCommerce Simple Buy Now: by Andy Hoang Huu – 1.0.7
    TeraWallet: by WCBeginner – 1.3.24
    WooCommerce Order Status Manager: by SkyVerge – 1.13.3
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0
    WooCommerce: by Automattic – 6.6.0
    Woodmart Core: by  – 1.0.33
    Wordfence Security: by Wordfence – 7.5.11
    WP Mail SMTP: by WPForms – 3.4.0
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.6
    
    Related Products for WooCommerce: by WebToffee – 1.4.3
    
    ### Inactive Plugins (4) ###
    
    Instant Indexing: by Rank Math – 1.1.14
    Loco Translate: by Tim Whitlock – 2.6.2
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.6
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: BDT (৳)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #77063 - /all-products/
    Cart: #13 - /cart/
    Checkout: #14 - /checkout/
    My account: #15 - /my-account/
    Terms and conditions: #84842 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 6.4.1 – 6.5.2 is available
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-21 17:26:20 +06:00
    Options: ✔
    Notes: 6241
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 14,813
    Oldest: 2022-06-10 19:43:17 +0600
    Newest: 2022-06-21 18:49:29 +0600
    
    Failed: 369
    Oldest: 2021-09-11 10:00:08 +0600
    Newest: 2022-06-03 12:53:32 +0600
    
    Pending: 4
    Oldest: 2022-06-22 02:54:02 +0600
    Newest: 2022-07-15 06:08:51 +0600
    
    ### Status report information ###
    
    Generated at: 2022-06-21 18:53:03 +06:00
    

    I got the exact same issue, and I cannot update the product in my facebook shop page. 🙁

    Thread Starter rifatspir

    (@rifatspir)

    My problem solved after uninstall and reconnect the WooCommerce Integration app from business manager.

    -Navigate to https://business.facebook.com/latest/business_app_store/
    -Select the WooCommerce Integration and click on Manage
    -Uninstall
    -Now connect WooCommerce Integration app.

    More info: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148#issuecomment-1134605655

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi there!

    @nickjanfpl Sorry to see you’re encountering this issue as well, if you’d like to open up a ticket for your issue we’ll be more than happy to investigate.

    @rifatspir I’m very glad to see you were able to get this issue sorted out and really appreciate you sharing the steps you took to reach a resolution.

    I’ll go ahead and mark this as resolved for now but please do let us know if we can be of further assistance.

    @rifatspir your solution didn’t quite work for me, but close. I could not uninstall the WooCommerce for facebook through the link. I clicked on the uninstall menu, but nothing happenned.

    Instead, I have to go to the Marketing > Facebook.
    – Click on the blue Manage Connection button
    – When the WooCommerce Integration shows up, click on the three dots on the right and Uninstall.
    – Reinstall through the link you provided: https://business.facebook.com/latest/business_app_store/
    – Then when I tried to update my product, a WordPress notification said my connection to facebook is no longer valid, so I reconnect again through the link in the notification. Even though in the end it says “Could not retrieve Facebook Business Extension System User”, but it still works.

    @snaacks thank you for your reply, but I think for now it is solved, as all facebook and instagram. Please help to submit the feedback the plugin developers as I see a lot of issues being reported, and it is still not “tested to work” on the latest WordPress version. Thank you.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @nickjanfpl ,

    Per the forum rules, a separate thread is reqiured for issues on different sites. Can you please start a thread instead of replying on @rifatspir ‘s thread? We’ll be happy to help you on your thread.

    Hi i am having Issues with my Facebook for Woocommerce, it shows error #100 Facebook for WooCommerce error: (#100) Missing Permission, it Just started today: I dont want to uninstall the plugin what should i do

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @osayimwense1 ,

    Per the forum rules, a separate thread is reqiured for issues on different sites. Can you please start a thread instead of replying on @rifatspir ‘s thread? We’ll be happy to help you on your thread.

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