Support » Plugin: Facebook for WooCommerce » Facebook for WooCommerce error: (#100) Missing Permission

  • Resolved tanjidbd93

    (@tanjidbd93)


    In product edit page it shows Facebook for WooCommerce error: (#100) Missing Permission after clicking on update. I tired

    disconnect and reconnect but issue is same.
    Uninstall WooCommerce Integration from business Appstore
    Reinstalling The Plugin
    Disconnect and reconnect multiple times

    But nothing works πŸ™

    Logs

    06-22-2022 @ 16:53:42 - Response
    code: 400
    message: Bad Request
    body: {"error":{"message":"(#100) Missing Permission","type":"OAuthException","code":100,"fbtrace_id":"AaOIBVQAwcmqw-Qr8qT1LuW"}}
    
    06-22-2022 @ 16:53:42 - (#100) Missing Permission
    06-22-2022 @ 16:53:42 - {"headers":{},"body":"{\"error\":{\"message\":\"(#100) Missing Permission\",\"type\":\"OAuthException\",\"code\":100,\"fbtrace_id\":\"AaOIBVQAwcmqw-Qr8qT1LuW\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    06-22-2022 @ 16:53:43 - Request
    method: POST
    uri: https://graph.facebook.com/v12.0/1008963499224636/events
    user-agent: Facebook-for-WooCommerce/2.6.16 (WooCommerce/6.6.1; WordPress/6.0)
    body: {"data":[{"action_source":"website","event_time":1655895223,"event_id":"cd8cabb0-de11-440a-a791-fa03f686d225","event_source_url":"https:\/\/retailbd.com\/shop\/wr75-wwoor-8874-square-fashion-watch-for-men\/","custom_data":{"content_name":"WR75 WWOOR 8874 Square Fashion Watch for Men","content_ids":"[\"WR75_330340\"]","content_type":"product","contents":"[{\"id\":\"WR75_330340\",\"quantity\":1}]","content_category":"WWOOR","value":"2250","currency":"BDT"},"user_data":{"client_ip_address":"128.199.162.130","client_user_agent":"WP Rocket\/Preload","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-6.6.1-2.6.16"}
    duration: 0.30055s
Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter tanjidbd93

    (@tanjidbd93)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://retailbd.com
    Site address (URL): https://retailbd.com
    WC Version: 6.6.1
    REST API Version: βœ” 6.6.1
    WC Blocks Version: βœ” 7.6.2
    Action Scheduler Version: βœ” 3.4.0
    Log Directory Writable: βœ”
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 8.0.20
    PHP Post Max Size: 50 MB
    PHP Time Limit: 400
    PHP Max Input Vars: 3500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
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    WC Database Prefix: wp_
    Total Database Size: 902.73MB
    Database Data Size: 546.98MB
    Database Index Size: 355.75MB
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    ### Post Type Counts ###
    
    accordions: 1
    amn_exact-metrics: 1
    attachment: 8697
    block: 10
    blocks: 13
    contactform: 4
    custom_css: 1
    custom_order_status: 2
    et_pb_layout: 34
    faq: 3
    featured_item: 8
    featurestab: 1
    member: 8
    nav_menu_item: 360
    oembed_cache: 4
    page: 197
    partner: 6
    portfolio: 22
    post: 15
    product: 1779
    product_variation: 87
    revision: 3
    shop_coupon: 1
    shop_order: 41554
    shop_order_refund: 8
    team: 5
    testimonial: 4
    ux_template: 3
    woovouchers: 5
    wp_global_styles: 1
    wp-types-group: 1
    wysijap: 1
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (16) ###
    
    SSLCommerz Woo Commerce Payment Gateway: by JM Redwan – 1.0.4
    Akismet Anti-Spam: by Automattic – 4.2.4
    Custom Order Status for WooCommerce: by Tyche Softwares – 2.1.1
    Disable XML-RPC: by Philip Erb – 1.0.1
    Facebook for WooCommerce: by Facebook – 2.6.16
    GAinWP Google Analytics Integration for WordPress: by IntelligenceWP – 5.4.6
    Really Simple SSL: by Really Simple Plugins – 5.3.2
    Facebook for WooCommerce - settings tools: by SkyVerge – 1.0.0
    WooCommerce Banglalink Bulksms: by Monir Hossain – 1.0
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
    Woo Manage Fraud Orders: by Prasidhda Malla – 2.5.4
    WooCommerce Order List: by Monir Hossain – 1.0
    Direct Checkout for WooCommerce: by QuadLayers – 2.6.2
    WooCommerce: by Automattic – 6.6.1
    Yoast SEO: by Team Yoast – 19.1
    WP Rocket: by WP Media – 3.10.5
    
    ### Inactive Plugins (3) ###
    
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
    Performance Improvements for WooCommerce: by Luke Cavanagh – 1.0.9
    Wordfence Security: by Wordfence – 7.5.11
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: BDT (৳ )
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #388 - /shop/
    Cart: #389 - /cart/
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #392 - /my-account/
    Terms and conditions: #4473 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: βœ”
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.6
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
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    flatsome/woocommerce/content-product-cat.php
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    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
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    flatsome/woocommerce/single-product.php
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    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
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    subscriptions
    store-alerts
    transient-notices
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    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: βœ” Next scheduled: 2022-06-23 06:54:46 +06:00
    Options: βœ”
    Notes: 50
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 5,014
    Oldest: 2022-06-21 18:18:21 +0600
    Newest: 2022-06-22 15:58:04 +0600
    
    Failed: 3,072
    Oldest: 2018-11-12 13:35:29 +0600
    Newest: 2018-12-29 22:39:42 +0600
    
    Pending: 3
    Oldest: 2022-06-22 18:56:49 +0600
    Newest: 2022-06-28 18:55:26 +0600
    
    ### Status report information ###
    
    Generated at: 2022-06-22 16:55:38 +06:00
    

    Same issue, not able to fix with uninstall and reconnect…

    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @tudorb,

    That must be really frustrating. Not to worry, we’re here to help!

    Can you confirm if you’re seeing the error on all products or with a specific product on your site?

    Can you deactivate the WP Rocket plugin and check if the issue persists?

    Thread Starter tanjidbd93

    (@tanjidbd93)

    @sukafia

    deactivated the WP Rocket plugin and still no luck. Can you suggest me anu other way. I think the issue might be in “Facebook Business Extension System User”

    Because some times when reconnecting it shows an error “Could not retrieve Facebook Business Extension System User”

    Plugin Support Joseph B. (woo-hc)

    (@tamirat22)

    Hello @tanjidbd93!

    Thanks for the reply!

    deactivated the WP Rocket plugin and still no luck. Can you suggest me anu other way.

    Can you please look for and share with us any fatal errors found under WooCommmerce > Status > Logs ?

    Also, please let us know if the problem persists while you have only WooCommerce and Facebook for WooCommerce activated with the Storefront theme.

    This will let us know if any third-party plugin/theme is conflicting with either of the two.

    Thread Starter tanjidbd93

    (@tanjidbd93)

    Now all on a sudden its working again.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @tanjidbd93

    Good to know it is working now all of a sudden! But if the problem re-appears then please share the fatal errors as requested above and run the conflict test.

    * If you don’t want to run the test on your live production site, you can create a duplicate/staging site. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

    Hello, I can confirm, it works for me too (And I did absolutely nothing). Seems like it was some sort of internal error on the FB side…

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @tudorb

    Thanks for letting us know. That could be due to some momentary glitch.

    Should the problem resurface, please create a new thread so that your issue can be looked at individually.
    https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0

    Plugin Support Joseph B. (woo-hc)

    (@tamirat22)

    Hello @tanjidbd93!

    Hope you found the suggestions so far helpful.

    I’m going to mark this as resolved now – we’ll be here if and/or when you are ready to continue.

    Thanks!

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