Facebook for WooCommerce doesn’t work

  • Resolved jonhgaspar

    (@jonhgaspar)


    4 years, 4 months ago

    I can’t integrate woocommerce with facebook. I’ve already talked to facebook and they indicate that the problem is on the woocommerce side.

    After coming to the image page, I can’t finish.

    • This topic was modified 4 years, 4 months ago by jonhgaspar.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Brad P. a11n

    (@snaacks)

    4 years, 4 months ago

    Hi @jonhgaspar

    Sorry to see you’re having some trouble with connecting Facebook for WooCommerce and we’ll be happy to help.

    To get started can you tell us what happens when you attempt to finish set up? Does it become unresponsive, do you receive an error, do you see an unexpected message or screen appear, etc.?

    It’d also be helpful to get a look at what you’re working with, Could you please provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Once we have that info we’ll be happy to investigate further.

    Thanks!

    Thread Starter jonhgaspar

    (@jonhgaspar)

    4 years, 4 months ago

    I have this error in the logs:

    01-27-2022 @ 09:53:47 – Unable to detect valid feed configuration: No catalog ID

    System status

    
### WordPress Environment ###

WordPress address (URL): https://evolvehairstudio.pt
Site address (URL): https://evolvehairstudio.pt
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: pt_PT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.47-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ O seu servidor não tem a classe SoapClient activada - alguns serviços de pagamento que utilizem SOAP podem não funcionar como esperado.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Tamanho total da base de dados: 14.68MB
Tamanho dos dados da base de dados: 13.37MB
Tamanho do índice da base de dados: 1.31MB
wp_woocommerce_sessions: Dados: 0.02MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_woocommerce_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Dados: 0.27MB + Índice: 0.13MB + Engine MyISAM
wp_actionscheduler_claims: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Dados: 0.20MB + Índice: 0.19MB + Engine MyISAM
wp_aioseo_cache: Dados: 0.10MB + Índice: 0.01MB + Engine MyISAM
wp_aioseo_notifications: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_aioseo_posts: Dados: 0.29MB + Índice: 0.01MB + Engine MyISAM
wp_cli_cookie_scan: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_categories: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_cookies: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_cli_cookie_scan_url: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wp_cli_scripts: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_commentmeta: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_comments: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_commercekit_searches: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_commercekit_waitlist: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_commercekit_wishlist: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_commercekit_wishlist_items: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_gla_budget_recommendations: Dados: 0.11MB + Índice: 0.12MB + Engine MyISAM
wp_gla_merchant_issues: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_gla_shipping_rates: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_gla_shipping_times: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_custom_fields: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Dados: 0.02MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Dados: 1.05MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_segments: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_bounces: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_user_agents: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_mailpoet_user_flags: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Dados: 0.02MB + Índice: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Dados: 0.03MB + Índice: 0.01MB + Engine MyISAM
wp_options: Dados: 4.64MB + Índice: 0.18MB + Engine MyISAM
wp_postmeta: Dados: 4.33MB + Índice: 0.30MB + Engine MyISAM
wp_posts: Dados: 2.03MB + Índice: 0.10MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_sbi_instagram_feed_locator: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_sbi_instagram_posts: Dados: 0.14MB + Índice: 0.00MB + Engine MyISAM
wp_termmeta: Dados: 0.01MB + Índice: 0.01MB + Engine MyISAM
wp_terms: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_term_relationships: Dados: 0.01MB + Índice: 0.02MB + Engine MyISAM
wp_term_taxonomy: Dados: 0.01MB + Índice: 0.01MB + Engine MyISAM
wp_usermeta: Dados: 0.03MB + Índice: 0.02MB + Engine MyISAM
wp_users: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Dados: 0.02MB + Índice: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Dados: 0.01MB + Índice: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_wc_download_log: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_wc_order_stats: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Dados: 0.01MB + Índice: 0.03MB + Engine MyISAM
wp_wc_rate_limits: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Dados: 0.00MB + Índice: 0.01MB + Engine MyISAM
wp_wc_webhooks: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Dados: 0.00MB + Índice: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 230
cookielawinfo: 14
custom_css: 2
customize_changeset: 46
elementor_library: 12
jetpack_migration: 2
mailpoet_page: 1
nav_menu_item: 4
page: 26
post: 5
product: 64
product_variation: 10
revision: 292
seedprod: 1
shop_order: 3
wp_block: 1
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (20) ###

All in One SEO: por All in One SEO Team – 4.1.6.2
Automatic Translate Addon For Loco Translate: por Cool Plugins – 2.2.3
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: por SeedProd – 6.9.0.8
CommerceGurus Commercekit: por CommerceGurus – 1.3.0
GDPR Cookie Consent: por WebToffee – 2.0.9
Elementor: por Elementor.com – 3.5.5
Facebook for WooCommerce: por Facebook – 2.6.9
Google Listings and Ads: por WooCommerce – 1.11.0
Site Kit by Google: por Google – 1.50.0
Smash Balloon Instagram Feed: por Smash Balloon – 2.9.10
Jetpack: por Automattic – 10.6
Kirki Customizer Framework: por David Vongries – 3.1.9
Loco Translate: por Tim Whitlock – 2.5.8
Multibanco, MBWAY, Cartão de crédito e Payshop (IfthenPay) para WooCommerce: por Webdados – 5.1.3
Transition Slider Lite: por creativeinteractivemedia – 2.20.3
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.5.3
WooCommerce Payments: por Automattic – 3.6.1
WooCommerce PayPal Payments: por WooCommerce – 1.6.5
WooCommerce Shipping & Tax: por WooCommerce – 1.25.22
WooCommerce: por Automattic – 6.1.1

### Inactive Plugins (2) ###

Google Analytics for WordPress by MonsterInsights: por MonsterInsights – 8.3.2
W3 Total Cache: por BoldGrid – 2.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Página da Loja: #13 - /shop/
Carrinho: #14 - /cart/
Finalizar compras: #15 - /checkout/
A minha conta: #16 - /my-account/
Termos e condições: #795 - /terms-and-conditions/

### Theme ###

Name: Shoptimizer
Version: 2.4.5
Author URL: https://www.commercegurus.com/
Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmente
recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: PT
WooCommerce currency supported: ✔
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.6.1
Connected to WPCOM: Sim
Blog ID: 188238313
Account ID: -

### Action Scheduler ###

Concluída: 993
Oldest: 2022-01-20 15:15:34 +0000
Newest: 2022-02-03 18:39:58 +0000

Pendente: 5
Oldest: 2022-02-03 18:46:48 +0000
Newest: 2022-02-04 16:39:52 +0000

### Status report information ###

Generated at: 2022-02-03 18:44:14 +00:00
    • This reply was modified 4 years, 4 months ago by jonhgaspar.
    Brad P. a11n

    (@snaacks)

    4 years, 4 months ago

    Hi @jonhgaspar

    Thanks for providing those details, can you please check and confirm you have follow these settings to manage your WooCommerce catalog? If not, please do so now and let us know if you’re still getting an error.

    Thread Starter jonhgaspar

    (@jonhgaspar)

    4 years, 4 months ago

    Yes they are created. In other words, the error remains

    Thread Starter jonhgaspar

    (@jonhgaspar)

    4 years, 4 months ago

    I have this error:

    Permissions error: access_denied, reason: user_denied

    Thread Starter jonhgaspar

    (@jonhgaspar)

    4 years, 4 months ago

    I Try this https://wordpress.org/support/topic/cannot-change-value-on-wp-admin-options-php/
    but doesn’t work

    nathvi V. a11n

    (@nathvi)

    4 years, 4 months ago

    Hello @jonhgaspar

    Thanks for getting back to us!

    This issue is wide spread and is being tracked on Github.We have opened a bug report on Github here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

    Since we have no extra information than what is in there (Github thread), can we suggest subscribing to the Github issue there to follow the interaction? That’ll allow you to be the first to find out when this is closed and solved.

    You can subscribe by clicking the button below “Notifications” https://d.pr/i/CUmaad

    That will be visible if you are logged in, GitHub accounts are free and can be crated by anyone.

Viewing 7 replies - 1 through 7 (of 7 total)

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