Support » Plugin: Facebook for WooCommerce » Facebook for Woocommerce – Cannot deleted old synced data

  • Resolved amir95

    (@amir95)


    Hi,

    Recently, I already delete one of my Facebook page but the page synced with eCommerce site. In Facebook for Woocommerce plugin, I unable to delete the previous synced connection.

    It appear like this when I click ‘Manage Connection’
    Refer link – https://imgur.com/ZOQ9yMF

    Please let me know what should I do to delete synced connection.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author SkyVerge

    (@skyverge)

    Hey @amir95,

    Thanks for writing to us about our plugin! I’m sorry to hear that deleting the connection isn’t working as expected. I am happy to help out here. 🙂

    It sounds like Facebook isn’t able to load up the pop up now that the page has been removed and I suspect you would need to manually update your database in order to remove this connection.

    I’m happy to share a couple of steps you can use to delete the connection from your database. Would you be comfortable making direct changes to your database through a database manager like phpMyAdmin or would you prefer to run a temporary code snippet?

    Thanks,
    Tamara 🙂
    SkyVerge

    Hi,

    I’m having the same issue.
    Can you go through these solutions with me please?

    Plugin Author SkyVerge

    (@skyverge)

    Hey @skyverge and @carney86,

    I checked with a colleague and it looks like there is a quick way to reset the connection that I wasn’t aware of yet, sorry about that!

    The quick workaround here is to reset the plugin back to a fresh install, removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again!

    Would you please give that a try and let me know if you’re able to re-connect with your new page?

    Thanks,
    Tamara

    Hi,

    same problem here, how we can reset the connection manually via myadmin PHP

    Plugin Author SkyVerge

    (@skyverge)

    Hey @salamasherif,

    The best way to uninstall the data this plugin sets is by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try again.

    Would you please give that a try and let me know if you’re able to re-connect with your new page?

    Thanks,
    Tamara

    Plugin Support tamarazuk

    (@tamarazuk)

    Hey there,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

    jpakal

    (@jpakal)

    Hi, i install a plugin, but when i make click in “Reset Facebook for WooCommerce settings” send the next message “No settings to clear.”

    Andreas

    (@funkycss)

    I have the same issue ! Also it saiys that i ” heads up” you dont have any connection but i already have. My conversation dropped down after this !!!

    krajnicky

    (@krajnicky)

    I have the same problem…

    Additional tool doesn’t work. I mean “Reset Facebook for WooCommerce settings” in this tool.

    • This reply was modified 8 months ago by krajnicky.
Viewing 9 replies - 1 through 9 (of 9 total)
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