Facebook for Woo commerce

Hello,

As a first step can you please recheck if the Pixel is installed properly? Please check our documentation to learn more:

https://woocommerce.com/document/facebook-for-woocommerce/#how-can-i-tell-if-the-facebook-pixel-has-been-properly-installed-on-my-site

Let us know how that goes.

Hi @atelsheikh

Thanks for confirming that.

I’m assuming you are following the procedure as explained in the official documentation. Here is the link for your reference: https://woocommerce.com/document/facebook-for-woocommerce/

As for the error you are getting, you could resolve it by “resetting” the plugin. Can you please try the solution provided in this thread where the same issue was resolved: https://wordpress.org/support/topic/something-went-wrong-when-connecting-to-facebook-52/

Hi @atelsheikh,

Thank you for letting us know. In this case, with the Could not retrieve installation IDs error; it is usually one of two items:

– conflict with theme and/or other plugin. If you have a firewall plugin, or a theme that overrides several files try to disable the plugins and / or switch the theme to something like Storefront or 2022 and try to connect again.

– Remove or change the value for wc_facebook_external_business_id under your /options.php page (be VERY careful in that page). If you remove it, save it and test. If that does not work and the ID is back, try to change the values (to a random alphanumeric string, but keep the same amount of digits).

Let us know how it goes!