Hey Nacnud99!
I can replicate the issue you experience.
When I look at the Page, I see it is a Community Page about a Band, which I believe is different than a Public Facebook Page.
How did you go about creating this page? It may be that it is not the right type of page to work with our Graph API setup.
Best,
Richard
Hi Richard
To the best of my knowledge, the “Community Page” is not this page, but the page that the link links to, which is a Wikipedia entry which Facebook found for itself, without any input from me.
As far as I know, this is simply a regular artist page, that is how I set it up, and it works in every way like one. The point surely is, that it worked perfectly with IK Facebook Plugin for a year or more till at least a week or so ago, adnd I was very happy with it, and spent a long time customising related CSS etc . Now I’m getting the same results as I’ve read here others have had, i.e. no feed.
I’m really pretty certain that is not anything to do with it since as I’ve said was set up and behaves in every way as a regular page, which it is. I wouldn’t know how to change it in this respect.
Is there nothing else you can check to see why it isn’t working.
all the best
Hey Nacnud99!
Well, Community Pages are new to me, but I don’t know everything!
Nothing has changed in how the feed loads — issues like this pop up from time to time and usually mean the users site isn’t connecting to the API correctly — that isn’t the case for you.
It could Facebook themselves changed something with Community pages, recently, but we haven’t changed how the plugin queries the API. If you change the Page ID to one that you know works, like NatGeo (or any of the examples from our website), do those work for you?
If we can isolate the issue to the plugin and your specific page, that gives me a narrower area to troubleshoot at least.
Best,
Richard
Hi again Richard,
I may have jumped the gun a bit there, as I did a little more research and found it is possible to not have it as Community Page, which it may have been made into mistakenly. I will see if I can do that, and report back.
best
Hi Richard,
I just found out how to make the page not a Community Page, (which means it was pointing to the “Official Page” (which is not really the official page anyway), and I have done that so it no longer shows as a Community Page but as simply musician/band.
However there is no change, still no feed, unless I have to wait longer.. I have tried emptying cache etc.
I will try your suggestion of changing page id to to one such as you suggest and see what happens and report back.
Sorry Richard,
I can’t find the NatGeo Page ID (or any of the examples from your website) that you mention. Can you please tell me where I could find those?
Hey!
Try this page:
http://goldplugins.com/our-plugins/wp-social-pro/
There are three feeds on that page you can always check against.
The Nat Geo ID is, conveniently, “natgeo”:
https://www.facebook.com/natgeo
Keep me posted, and thanks for working with me on this!
Best,
Richard
Sorry, I’m a bit confused, I put natgeo in the Page ID box in Ik settings, but don’t I need the related Facebook App ID and Secret Key or can that stay the same?
Anyway, after doing that, there is no change. Still get no feed and
API Key and Secret Key Present
SUCCESS Connected To Facebook Graph API
FAIL Loaded Your Profile
FAIL Loaded Test Profile (but has green tick)
FAIL PRO Features Unlocked
Just to try to get more clues, I looked at two previous versions of the WP site (clones of earlier states of the site), which I keep as backups and test-sites.
#1. had version 4.01 of WP, and version 2.8.4 of IK Facebook plugin, working fine about 3 months ago when I last looked, now not working and giving same errors on plugin status page. (Also trying natgeo as facebook page ID, as well as my own)
#2. had version 3.6.1 of WP, never had IK Facebook plugin installed, but I installed current version, v 2.9.2 (as on current WP site) and tested, but it didn’t work, as above.
Here is some of html from this simple page containing just the IK Facebook plugin :
<article id=”post-6431″ class=”post-6431 page type-page status-draft hentry”>
<header class=”entry-header”>
<h1 class=”entry-title”>ik facebook page</h1>
</header>
<div class=”entry-content”>
<p>IK facebook feed</p>
<div id=”ik_fb_widget” style=”” ><div id=”ik_fb_widget_top” style=”” >
<div class=”ik_fb_profile_picture”></div></div>
<ul class=”ik_fb_feed_window” style=”display:none;” ></div>
</div><!– .entry-content –>
<footer class=”entry-meta”>
I noticed “ik_fb_feed_window” is set to display:none, which I tried to change in CSS, without success. Probably unrelated, I guess.
Hey Nacnud99!
So, we’ve noticed that there is an issue when passing a limit above about 50 to the Graph API — it seems to have appeared recently. When you query too many items, the Graph API times out and gives us a very generic “Error Type 1.”
Internally, we’ve always queried around 100 items, to minimize the amount of requests we send to the API. I believe this to be what is causing our current set of issues.
We are going to work on rebuilding this portion of things, and will put out a temporary patch in the meantime allowing user control of this internal setting.
The reason you see the display: none above is that we hide that portion of the HTML when the Feed is empty, otherwise things look a bit bizarre.
Anyways — thanks for all the help! Looks like we’ll have this all taken care of soon.
Best,
Richard
I don’t know if this is related, but I have only been showing the most recent items on my WP site, IK settings are actually set to 3.
Maybe you’re talking about what happens before the feed reaches my site though. I probably do have quite a lot more than 50 items on my page, (if I’m understanding what you’re referring to correctly).
Many thanks Richard, plug-in is now working as of 26th Jan with 2.9.3 update, and all faults fixed!
Hello!
Just marking this thread resolved, as reported in the latest post.
Best,
Richard
