Support » Plugin: Social Metrics Tracker » Facebook data disappearing

  • Su

    (@sugeneris)


    Over the last couple of days as stats for items updated, Facebook counts started dropping(seems to happen in small amounts all the time as shares age out of API access?) but they’ve now disappeared altogether. Things that I know have over 500 for Facebook are showing nothing at all.

    No error from the plugin about connection failures or whatever, just no more information. Did something change on the FB end to break the API?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Experiencing the same problem. Any time “Update Stats” is clicked, it resets FB score to 0.

    Massimiliano_B

    (@massimiliano_b)

    I’ have a the same issue. After update the plugin all facebook scores are “0”

    Plugin Author Ben Cole

    (@bcole808)

    Oh no =( It sounds like Facebook could have changed the structure of their API?

    I don’t have time unfortunately to investigate this, but if anyone who is a developer has time to help contribute a fix please submit a pull request to the Git repository here and I can review and publish it ASAP: https://github.com/bcole808/wp-social-metrics-tracker

    Same here. We only installed 2-3 weeks ago so have never seen FB share stats on our posts.

    • This reply was modified 4 years, 11 months ago by salubritas.
Viewing 4 replies - 1 through 4 (of 4 total)
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