Support » Plugin: WordPress Share Buttons Plugin – AddThis » facebook counter stop working

  • I have a web working with WordPress AddThis Sharing Buttons plugin. a week ago it went blank and I had to restore it with a backup copy. everything went OK after that but the facebook addthis counter stopped working in almost every post.

    goo.gl/j8s5Ra

    https://wordpress.org/plugins/addthis/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor addthis_paul

    (@addthis_paul)

    Hi there,

    Facebook counter values are stored on Facebook’s end and retrieved by our plugin to show on the page. They could be reset if the permalinks for your posts changed, or if your Open Graph or canonical meta tags have different URLs than before. Do you know if this is the case?

    thanks a lot for your reply, Paul.

    if by permalinks you mean the post urls, I think that shouldn’t be a problem. they should remain the same as last week.

    about Open Graph meta tags I could not tell. ¿is there a way I could guess that?

    but the problem is only affecting new posts.

    here you can see a post from the end of last week:
    https://t.co/DAfQhSEn98
    and here one from the previous one:
    https://t.co/nSHoM2fjkF

    figures should be similar in both but are in fact quite different.

    the twitter account stopped suddenly showing figures some months ago and hasn’t come back to life since then.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘facebook counter stop working’ is closed to new replies.