Facebook count showing up as 0

Resolved adshap8
(@adshap8)

9 years, 5 months ago

First, just want to say I absolutely love the plugin. Simple, lightweight perfect. Have been using it for a long time now.

However this morning, all of a sudden my Facebook counter dropped every number to zero on all posts (no settings were changed on the site). Not being sure if it was an error on this plugin, or somewhere else, I installed a few different social share button plugins and tested them out. All of the other plugins show the proper Facebook share number.

Any help on this issue would be greatly appreciated, as I would love to be able to continue using this plugin.

https://wordpress.org/plugins/simple-share-buttons-adder/

Viewing 8 replies - 1 through 8 (of 8 total)

angelawilson2014
(@angelawilson2014)

9 years, 4 months ago

hi adshap8 – how did you resolve this issue? I also have the same problem now… but only with the FB counter
Thanks!

Thread Starter adshap8
(@adshap8)

9 years, 4 months ago

There seems to be two ways to resolve this issue with this plugin.

1, Wait. It seems like whatever overload causes the number to stop registering to reset disappears usually within a day. However this will not prevent the issue from happening again.

2. Upgrade the plugin to the paid version. There was some post by the author that said the paid version solves this issue

angelawilson2014
(@angelawilson2014)

9 years, 4 months ago

thanks for this, v helpful

Damian
(@feniks01)

9 years, 4 months ago

Hey. Can you confirm that buying the paid version solves this problem? It is very important to me. Please help.

Damian
(@feniks01)

9 years, 4 months ago

Hey. Can you confirm that buying the paid version solves this problem? It is very important to me. Please help.

Thread Starter adshap8
(@adshap8)

9 years, 4 months ago

That’s what the article released by the author said. However you might want to verify it with him first.

Plugin Author Simple Share
(@davidoffneal)

9 years, 3 months ago

Hi all,

The Plus version does indeed resolve this issue, a Facebook post from a happy user – https://www.facebook.com/SimpleShareButtons/posts/683366121759672

A little further explanation behind the reason it helps users – https://simplesharebuttons.com/plus/features/api/

Thanks,

David

Damian
(@feniks01)

9 years, 3 months ago

Thx, but i use now another plugin. Sorry author :-/ Yours.