Title: Facebook “content available” – No Database knowledge
Last modified: August 28, 2021

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# Facebook “content available” – No Database knowledge

 *  Resolved [maxfrance](https://wordpress.org/support/users/maxfrance/)
 * (@maxfrance)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-content-available-no-database-knowledge/)
 * Hi,
 * I’ve come across the problem of “content not available” when configuring the 
   Facebook for woo commerce plug-in. I’ve seen on the support forum that you have
   to access the database and delete the following below. I have no knowledge of
   the database. Is this something that I would need someone from word press to 
   fix or are there simple step-by-step instructions that I can follow to sort this
   issue.
 * wc_facebook_product_catalog_id
    wc_facebook_external_merchant_settings_id wc_facebook_feed_id

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [B C. a11n](https://wordpress.org/support/users/battouly/)
 * (@battouly)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-content-available-no-database-knowledge/#post-14816878)
 * Hi there [@maxfrance](https://wordpress.org/support/users/maxfrance/),
 * Please share a full screenshot of the error you are facing and a link to the 
   forums topics you are looking at for a solution.
 * I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing
   screenshots – please follow the instructions on the page, then paste the URL(
   s) in your reply.
    You can simply drag the image and drop it to generate a link
   to share.
 * Thanks!
 *  Thread Starter [maxfrance](https://wordpress.org/support/users/maxfrance/)
 * (@maxfrance)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-content-available-no-database-knowledge/#post-14817080)
 * Hi BC,
 * I’ve attached the error screenshot URL and the issue that I was referencing off
   of the forum below. the question listed below is what I’m referring to.
 * [https://snipboard.io/87fE2J.jpg](https://snipboard.io/87fE2J.jpg)
 * [https://wordpress.org/support/topic/commons-issues-and-fixes/](https://wordpress.org/support/topic/commons-issues-and-fixes/)
 * Q. I tried to open the setup window with the Manage Connection button, and instead
   the popup window displays “Sorry, this content is not available right now”!
 * Cheers
 *  [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/)
 * (@stuartduff)
 * Automattic Happiness Engineer
 * [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-content-available-no-database-knowledge/#post-14818981)
 * Hey [@maxfrance](https://wordpress.org/support/users/maxfrance/),
 * To access the database options you’d need to access your site’s database via 
   your hosting account. Most web hosts have a tool called PHPmyAdmin on a hosting
   account which can be used to access the database.
 * You would then need to search for these terms below within the database and delete
   any entries associated with those.
 * wc_facebook_product_catalog_id
    wc_facebook_external_merchant_settings_id wc_facebook_feed_id
 * You could also try deactivating and deleting the Facebook plugin, re-installing
   and then reactivating that first of all though.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Facebook “content available” – No Database knowledge’ is closed to new
replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
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## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)

 * 3 replies
 * 3 participants
 * Last reply from: [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/facebook-content-available-no-database-knowledge/#post-14818981)
 * Status: resolved