Facebook connection issues

Resolved Fergumungus
(@fergumungus)

2 years, 1 month ago

Trying to configure the Facebook for WooCommerce plugin (version 2.6.21) and I keep getting a blank screen after entering the FB credentials, then Facebook locks my account.

This has happened several times. Can anyone help with this?

Viewing 6 replies - 1 through 6 (of 6 total)

Juan G. (woo-hc)
(@judagutor)

2 years, 1 month ago

Hi @fergumungus!

Thank you for reaching out to us.

In this case, as a first step, you could try uninstalling and deleting the plugin as described here:

https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/

https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

If the issue persists, please try downloading and uploading this mini-extension we developed for the kind of issue you have; it will add a new tool available at WooCommerce → Status → Tools called Reset Facebook for WooCommerce settings.

Image link: https://i.ibb.co/K6JdhTb/knjafsjn.png

Please click the Reset settings button and then try to connect again to your Facebook account.

Let us know how it goes for you!

Thread Starter Fergumungus
(@fergumungus)

2 years, 1 month ago

Thanks for the response. I’ll give it a shot!

Thread Starter Fergumungus
(@fergumungus)

2 years, 1 month ago

I just tried your suggestions and once again got locked out of our Facebook page.

I even downloaded and installed the ‘Reset Facebook for WooCommerce’ tool but when I click ‘reset settings, I get a message that says ‘No settings to clear.’

Any other suggestions? I’m getting a blank screen when I click the ‘get started’ button and enter the 6-digit code for 2FA.

The blank screen has https://www.facebook.com/dialog/oauth?encrypted_query_string= (along with a super long query string) in the address bar.

Plugin Support Chris Moreira – a11n
(@chrism245)

2 years, 1 month ago

Hello!

Can you try to disable all other plugins and keep Facebook enabled only?

Does the problem persists?

Thread Starter Fergumungus
(@fergumungus)

2 years, 1 month ago

We are currently locked out of our Facebook account because of this ‘suspicious activity’ but will hopefully try once we’re able to gain access to the account again.

Igor H
(@ihereira)

2 years, 1 month ago

Hello,

If the issue persists, please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Also, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Please let us know how it goes.

Viewing 6 replies - 1 through 6 (of 6 total)

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