Support » Plugin: Facebook for WooCommerce » Facebook Catalog doesn’t update

  • Resolved tommatican

    (@tommatican)


    Hi, I have this problem with my website. I have connected “Facebook for Woocommerce” and “Pixel your Site” but with the content ID using in “Facebook for Woocommerce” plugin.

    I add new products to my catalog duplicating a product and changing it names, but when I go to Meta, those products doesn’t appear.

    How can I correct this?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @tommatican,

    Thanks for reaching out!

    I understand some products are not syncing to your Facebook Catalog. Could you tell us a little more about the products that aren’t syncing?

    ❶ Are any of these virtual products?
    ❷ Do they all have the Facebook Sync setting set to “Sync and show in catalog”?
    ❸ Do any of these products belong to a category or have a tag that’s excluded from sync in the WooCommerce > Facebook > Product Sync settings?

    You can read more about sync issues here:

    https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues

    Looking forward to hearing from you!

    Thread Starter tommatican

    (@tommatican)

    Hi Mirko, thank you for your response. My catalog has no virtual products, the products are all sync and showing the catalog and I there’s no tag excluding products.

    Plugin Support Juan G. (woo-hc)

    (@judagutor)

    Hi @tommatican!

    Thank you for the update.

    Could you please confirm if the Enable products sync option is enabled under Marketing → Facebook → Product sync?

    If enabled, please click the Sync products button in the place described above to force product synchronization and see if it helps to solve the issue.

    If the issue persists after this, sometimes deleting all the products from the Facebook Catalog and letting things sync again could help solve strange issues.

    To do this, please add the code snippet found here:
    https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    You can use a plugin like Code Snippets to add this snippet without having to edit your PHP code.

    Once you do this, check if the issue persists.

    Let us know how it goes for you!

    Thread Starter tommatican

    (@tommatican)

    I did these several times and still doesn’t work.

    What can I do?

    Hi there,

    Sorry to hear that.

    I did these several times and still doesn’t work.
    What can I do?

    Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. That will help to get a better understanding of your site setup, thanks.

    Thread Starter tommatican

    (@tommatican)

    Thank you, here it is:

    
    <blockquote>### WordPress Environment ###
    
    WordPress address (URL): https://perritorio.com
    Site address (URL): https://perritorio.com
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    REST API Version: ✔ 6.9.3
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    CartFlows: por CartFlows Inc – 1.11.1
    Editor clásico: por Colaboradores de WordPress – 1.6.2
    Code Snippets: por Code Snippets Pro – 3.2.0
    Joinchat: por Creame – 4.5.10
    Simple Custom CSS and JS: por SilkyPress.com – 3.40
    Customer Reviews for WooCommerce: por CusRev – 5.3.7
    Email Customizer for WooCommerce: por ThemeHigh – 2.5.2
    Facebook for WooCommerce: por Facebook – 2.6.23
    Site Kit by Google: por Google – 1.83.0
    Loco Translate: por Tim Whitlock – 2.6.2
    Mailchimp for WooCommerce: por Mailchimp – 2.7.5
    Payment Reminder for WooCommerce: por SKROTRON – 1.0.6
    Perfect Brands for WooCommerce: por QuadLayers – 2.2.4
    PixelYourSite: por PixelYourSite – 9.2.0
    Product Variations Swatches for WooCommerce: por VillaTheme – 1.0.8
    Redirection: por John Godley – 5.3.4
    Stock Sync for WooCommerce: por Lauri Karisola / WP Trio – 2.2.0
    SVG Support: por Benbodhi – 2.5.1
    Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0
    CTX Feed: por WebAppick – 4.5.2
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: por realmag777 – 1.1.2
    WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.19
    Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.2
    Advanced Order Export For WooCommerce: por AlgolPlus – 3.3.2
    WooCommerce Auto Restore Stock: por Gerhard Potgieter – 1.0.1
    WooCommerce Conversion Tracking: por weDevs – 2.0.10
    WooCommerce Google Analytics Integration: por WooCommerce – 1.5.14
    WooCommerce Product Stock Alert: por WC Marketplace – 1.7.5
    Transbank Webpay Plus: por Transbank – 2.7.6
    WooCommerce: por Automattic – 6.9.3
    Yoast SEO: por Equipo Yoast – 19.7.1
    WP Rocket: por WP Media – 3.12.0.5
    WPForms Lite: por WPForms – 1.7.6
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: CLP ($)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #6764 - /tienda-online/
    Carrito: #6763 - /carro-compras/
    Finalizar compra: #6762 - /checkout/
    Mi cuenta: #6761 - /my-account/
    Términos y condiciones: #1415 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Flatsome Perritorio
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.16.0
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
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    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2021-11-15 22:49:13 -04:00
    Options: ✔
    Notes: 31
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 9.469
    Oldest: 2022-09-21 13:59:21 +0000
    Newest: 2022-09-26 13:36:34 +0000
    
    Failed: 15
    Oldest: 2021-04-07 18:27:06 +0000
    Newest: 2022-09-21 21:57:01 +0000
    
    Pending: 11
    Oldest: 2022-09-26 13:37:34 +0000
    Newest: 2022-10-11 16:49:23 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-26 09:36:49 -04:00
    
    Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Hi there @tommatican 👋

    I did these several times and still doesn’t work.

    What can I do?

    Thank you for providing us with the site’s System Status report.

    It appears there is also the Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0 plugin active concurrently.

    Feel free to deactivate it, and then follow-up with deleting all the products from the Facebook Catalog and letting things sync again.

    To do that, please follow the instructions found here:
    https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    Let us know how it goes!

    Thread Starter tommatican

    (@tommatican)

    I tried doing this, and now have less products:

    The original product I duplicated was deleted.
    But the other new products, doesn’t appear.

    Saif

    (@babylon1999)

    Hello @tommatican,

    Perhaps your host is using some sort of script that terminates processes taking longer than a certain number of seconds.

    WPEngine does this with their WordPress instances: https://woocommerce.com/document/facebook-for-woocommerce/#sync-issues

    Can you reach out to your host to make sure that’s not the case?

    Also, please try re-syncing again but this time disable all plugins except WooCommerce and the Facebook extension.

    Let us know how things go!

    Thread Starter tommatican

    (@tommatican)

    Ok, I corrected this. I had over 5000 characters in my products. Now my products are shown as hidden, but in woocommerce I have them as showing: https://ibb.co/94nX8cN

    Saif

    (@babylon1999)

    Ok, I corrected this. I had over 5000 characters in my products. Now my products are shown as hidden, but in woocommerce I have them as showing: https://ibb.co/94nX8cN

    Can you please check your products are not set to sync and hide?

    Screenshot: https://i.imgur.com/vVBJzqC.png

    Thread Starter tommatican

    (@tommatican)

    I have them all synced and showing.

    Mirko P.

    (@rainfallnixfig)

    Hi @tommatican,

    It seems your product is hidden in Facebook (Oculto en las tiendas).

    Are you following the instructions from Facebook to show the product in your Facebook shop? You can click on the links “Obtén más información sobre cómo
    controlar qué productos aparecen en tu tienda” and “Solucionar problemas”.

    Here’s more info on how to hide or show products in your Facebook shop.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Facebook Catalog doesn’t update’ is closed to new replies.