Thread Starter
April
(@amblogdesign)
Sorry, I forgot to also mention… we have tested this on a PC, Mac, and iPhone. Also on Google Chrome, Safari, and Firefox. It doesn’t seem to work on any of these.
All the updates have also been done on the site.
Thanks.
Plugin Contributor
Nick C
(@modernnerd)
Hi, @amblogdesign.
The site’s blog posts such as this one are using an old version of the share button markup: https://maunelegacy.com/bacon-egg-avocado-bake/
They should look more like the buttons presented in the theme developer’s demo site here: https://studiomommy.com/ellie-jane/sample-post-for-emma-blake/ (note Google+ and Twitter share counts are no longer available, so those buttons have no counts).
You could try:
1. Clearing any caching plugins or services in use.
2. Removing and reinstalling the plugin from the Genesis Simple Share page: https://wordpress.org/plugins/genesis-simple-share/
3. Approaching the theme developer for their thoughts as to why your site differs from their demo: https://studiomommy.com/submit-a-support-ticket/.
Once the button markup has updated you may find the counts are restored.
(This was posted in the Simple Social Icons forum, by the way. I think it was meant for Genesis Simple Share: https://wordpress.org/support/plugin/genesis-simple-share. If you need further help, please feel free to follow up there.)