Extremely Disappointing – Not Recommended

I have been using WordPress professionally since 2011 and have never experienced so many problems with a plugin as I did with the WP Swings Booking Plugin (both free and pro versions).

Major Issues:

• The pro plugin is excessively large and required me to contact my hosting provider just to increase the PHP upload limit. This is not standard practice and signals poor optimization.
• Product settings could not be saved, even after disabling all caching plugins. I wasted hours creating new products, only to find that changes were never applied and the initial settings were locked in.
• After hours of backend work, my site’s frontend was broken: important header blocks and the entire cart section disappeared, and the price display was almost invisible to customers.

Support Experience: Despite multiple detailed reports and refund requests, support repeatedly insisted on admin access, which I am not willing to give to a company I do not know or trust—especially when I was never addressed by name. The responses were generic and unhelpful, and my refund request was not processed, even though their own policy states that unresolved issues qualify for a refund. My subscription cancellation has also been pending for days.

Conclusion: This plugin caused severe disruption to my website and business, and the customer service was completely inadequate. I cannot recommend WP Swings to anyone who values reliability and professional support.

Update to my experience:
After posting my negative review, WP Swings contacted me and made my refund conditional on first removing my review. I was informed in writing that the refund would only be processed once I deleted my review.

In my opinion, this approach goes against the principles of independent customer feedback and violates the guidelines of platforms like WordPress.org. I believe it is important for other customers to be aware of this behavior in order to make an informed decision.

• This topic was modified 3 months, 2 weeks ago by steffbd.