Title: Extremely Disappointed
Last modified: February 7, 2021

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# Extremely Disappointed

 *  [CHAVOUSA](https://wordpress.org/support/users/juancamawey/)
 * (@juancamawey)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/extremely-disappointed-8/)
 * I purchased their pro version of WPML and I requested support for the first time
   today. The tech, Bruno, took several minutes to reply to every answer I gave 
   to his questions. When I brought this up, he expressed resentment and threatened
   to not help me. He said he had three other support chats.
 * At the end he decided not to help me because he said he had three other support
   chats and sent my chat to a support ticket.
 * I already checked issue I am having in their forum and none of the solutions 
   they offered worked, and I told this to the tech. He still referred me to the
   same ticket i told him didn’t work for me.
 * My issue is that my website is in spanish. When a customer needs to reset their
   password it loops into the same reset screen. When the user changes to English,
   the reset process works fine. 90 percent of my customers are spanish-speaking.
   English-only solutionn is not an option for me.

Viewing 1 replies (of 1 total)

 *  [Izzi WPML](https://wordpress.org/support/users/izzih/)
 * (@izzih)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/extremely-disappointed-8/#post-14017696)
 * Hi,
 * Thank you for reaching out!
 * I am sorry you were disappointed with your experience in our Support Forums and
   apologize sincerely for any perceived resentment.
 * **Please let me be clear that we never refuse to help any user and your chat 
   was converted to a forum ticket after being informed that it would require more
   debugging.**
 * It has not yet been assigned to anyone for debugging however, which is normal
   due to having been reported over the weekend.
 * As a policy, if we are unable to identify the cause of the issue, we move the
   chat to a support ticket so that it can be debugged further. This helps to make
   sure debugging one user’s issue does not cause others to have to wait to report
   theirs. Our 2nd Tier team then debugs those issues in the order that they were
   reported.
 * **Your ticket is in our queue and I will follow up on it in our forums, where
   we may require some more information to find a resolution.**
 * I hope that makes sense and we will try our best to help you resolve the issue
   with resetting passwords in any language.
 * Stay Safe!
 * Best,
    Izzi

Viewing 1 replies (of 1 total)

The topic ‘Extremely Disappointed’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-multilingual/assets/icon-256x256.png?rev=2937122)
 * [WPML Multilingual & Multicurrency for WooCommerce](https://wordpress.org/plugins/woocommerce-multilingual/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Izzi WPML](https://wordpress.org/support/users/izzih/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/extremely-disappointed-8/#post-14017696)