Title: Extraction not working
Last modified: May 11, 2020

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# Extraction not working

 *  Resolved [jbravo8212](https://wordpress.org/support/users/jbravo8212/)
 * (@jbravo8212)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/extraction-not-working/)
 * Hello – I recently upgraded a development site before I started the transfer 
   process to move it to another server. I had done a few pre-flight tests using
   duplicator and it worked GREAT! After the upgrade I went to move the site to 
   the live server and the first screen of the installer would not work at all. 
   It’s like the javascript was broken. I tried on two other servers and had the
   same result. I can share a link with the developer. My hope is this is a bug 
   that resulted from the upgrade.. maybe it will get fixed in short order. Please
   let me know.

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/extraction-not-working/#post-12815386)
 * Hey [@jbravo8212](https://wordpress.org/support/users/jbravo8212/)
 * If you want to submit a [support ticket](https://snapcreek.com/ticket) for this
   issue we can have a closer look at your setup. Please provide a link to this 
   thread when submitting the ticket.
 * Thanks~

Viewing 1 replies (of 1 total)

The topic ‘Extraction not working’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/extraction-not-working/#post-12815386)
 * Status: resolved