Support » Plugin: SendGrid » Extra whitespace in subject line

  • Hello, I am having an issue where emails generated by new BBpress topics have a space character always in the 7th position of a new topic title.
    For example: “[MFAA] New topic: Testin g Forum”
    However when viewing the topic there is no space in the forum topic, and replies to the topic do not have any spacing problems, it is just the [topic-title] short code that seems to have the problem.
    When disabling Sendgrid and using the local SMTP server it renders fine.
    Any help is very much appreciated,
    Thank you
    Zach

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  • Plugin Author SendGrid INC

    (@team-rs)

    Hello! Our Support team would be happy to assist you with this via our website. This forum is monitored but not an active support channel- our site allows you to contact Support directly. We apologize for the delayed response to your issue and would like to provide support as soon as possible.

    For assistance please contact SendGrid Support from the SendGrid Support Portal – https://support.sendgrid.com/. Click Login & Contact Support, and then Contact Support to see your support contact options. Paying SendGrid customers have the option to contact support via phone, chat, or by submitting a ticket using our web form. All SendGrid customers have the option to submit a ticket using our web form.

    Thank you!

    • This reply was modified 1 year, 5 months ago by  SendGrid INC.
Viewing 1 replies (of 1 total)
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