Title: “external_id” Issue
Last modified: August 4, 2026

---

# “external_id” Issue

 *  [michele.d](https://wordpress.org/support/users/micheled-1/)
 * (@micheled-1)
 * [1 week ago](https://wordpress.org/support/topic/external_id-issue/)
 *     ```wp-block-code
       Hello,I’m using the latest available version of PixelYourSite.With “Use external_id” and “Use transient WP for storage external_id” enabled, the frontend AJAX request:wp-admin/admin-ajax.php?action=pys_get_pbidreturned 0, and the pbid cookie was never created.In the current plugin code, get_pbid_ajax() checks $this->externalId, but a global search shows that set_pbid() is defined and apparently never called.Adding:$this->set_pbid();at the beginning of get_pbid_ajax() fixes the issue. The AJAX endpoint then returns:{"success":true,"data":{"pbid":"...","transient":"..."}}and the pbid cookie is created correctly.Could you confirm whether this is a regression in the latest version and provide an official fix?
       ```
   
    -  This topic was modified 1 week ago by [michele.d](https://wordpress.org/support/users/micheled-1/).

Viewing 1 replies (of 1 total)

 *  [ehamati](https://wordpress.org/support/users/ehamati/)
 * (@ehamati)
 * [6 days, 14 hours ago](https://wordpress.org/support/topic/external_id-issue/#post-18984380)
 * [@micheled-1](https://wordpress.org/support/users/micheled-1/), we haven’t made
   any changes to the external_id values in the latest version of the plugin. I 
   attempted to test it on my end, but I couldn’t reproduce the issue you’re describing.
 * Could you please clear all caches and test again, either in an incognito window
   or using a different browser?
 * Also, could you please share the website you’re referring to?

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexternal_id-issue%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/pixelyoursite/assets/icon-256x256.jpg?rev=3178123)
 * [PixelYourSite - Your smart PIXEL (TAG) & API Manager](https://wordpress.org/plugins/pixelyoursite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixelyoursite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixelyoursite/)
 * [Active Topics](https://wordpress.org/support/plugin/pixelyoursite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixelyoursite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixelyoursite/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [ehamati](https://wordpress.org/support/users/ehamati/)
 * Last activity: [6 days, 14 hours ago](https://wordpress.org/support/topic/external_id-issue/#post-18984380)
 * Status: not resolved