Support » Plugin: Hustle Marketing, Social Share, Email Opt-in Form, and Popup Plugin » External form conversion behavior (Sendpress)

  • Resolved ljayszabo

    (@ljayszabo)


    Hello,

    I’m trying to use a ‘sendpress-signup’ form within a Hustle popup. Everything works as expected…except, I cannot get the modal window to close on form submission. The spinner icon just spins until the modal window is manually closed.

    I have set the option “External form conversion behavior” to “Close the pop-up”…but this behavior is not working with Sendpress forms.

    The Sendpress shortcode I’m using to embed the form…doesn’t have any useful options for this situation other than ‘redirect_page’.

    I’d appreciate any help with this…

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @ljayszabo

    Just to be on the safe side here, are you using this plugin?
    https://wordpress.org/plugins/sendpress/

    Also, have you tried the other option, Re-direct to form target URL, to see what happens?

    Warm regards,
    Dimitris

    Hi Dimitris, thank you for your reply.

    Yes, that is the correct sendpress plugin…I was using the following link for shortcode options reference:
    https://docs.sendpress.com/article/76-sp-signup

    I’ve tried all 3 options under the “external form conversion” settings in Hustle…same results.

    Regards,

    Jason

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ljayszabo ,

    Have you tried this shortcode on a stand-alone page (not in a popup)? Because I just tested that plugin and it’s not working on the page the same way as in pop-up. I have tested this plugin on a site with only it enabled I am seeing the same spinning icon.
    So it’s something that needs to be reported to the Sendpress developer.

    kind regards,
    Kasia

    Kasia,

    Thank you very much for your testing…I didn’t think of this!!! You are correct, I am experiencing the same behavior on a fresh install of WordPress with only Sendpress Newsletter plugin installed.

    I will resolve this support issue and will follow-up with the Sendpress developers.

    Regards,

    Jason

    naoflow

    (@naoflow)

    Hello,

    i’ve a similar issue with the ActiveCampaign plugin.
    Once the ajax request is performed nothing happens. Do i need to put some parameter to the form in order to enable hustle to detect the event?

    Thank you

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @naoflow ,

    Since your query is not related to the bug in the Sendpress plugin please open a separate thread on support forum as per forum regulations.

    https://wordpress.org/support/plugin/wordpress-popup/

    kind regards,
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.