Title: External Database Connections
Last modified: October 30, 2020

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# External Database Connections

 *  Resolved [stezter](https://wordpress.org/support/users/stezter/)
 * (@stezter)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/)
 * I have just purchased the PRO version so I can connect to an external database.
   After purchasing I am unable to connect. The External database settings don’t
   allow you to specify a port for the host nor does it allow you to specify the
   type of database. In my case, MS SQL.
 * Help appreciated.
 * Steve

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [stezter](https://wordpress.org/support/users/stezter/)
 * (@stezter)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13622645)
 * Have tired to Contact Supsystic via their channels but no responses, no support,
   nothing.
 * I want a refund!
 *  [Support Ole](https://wordpress.org/support/users/trsupsys/)
 * (@trsupsys)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13637422)
 * Hello, [@stezter](https://wordpress.org/support/users/stezter/)
    Thank you for
   contacting us regarding your issue! This thread only applies to the Free version
   of the plugin. Please contact us through our [internal support](https://supsystic.com/contact-us/)
   we have personal offer for you.
 * Best regards,
    Ole
 *  Thread Starter [stezter](https://wordpress.org/support/users/stezter/)
 * (@stezter)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13638047)
 * What “Internal Support” ?
    Contact Us is all you have in your website. No mechanism
   to see open tickets or communicate is a support thread.
 * What instructions can you provide so that I can get support ?
 *  [Support Ole](https://wordpress.org/support/users/trsupsys/)
 * (@trsupsys)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13639808)
 * Yes, just write to us again on the site. You can provide link to this thread.
   
   We can immediately note that the plugin only works with MySQL – not with MS SQL.
 *  Thread Starter [stezter](https://wordpress.org/support/users/stezter/)
 * (@stezter)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13640990)
 * The lack of any ticket tracking on your site is very poor.
 * I will fill in you Contact Form again (with reference to this ticket) and request
   a refund. Your website over-states the capability of your plugin specifically
   with reference to external databases …
 * “The plugin works on any engine supported by WordPress: MySQL or any other one.”
 * Clearly this is a false statement and I was forced to purchase the PRO version
   in order to test functionality that it’s clearly not capable of.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘External Database Connections’ is closed to new replies.

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## Tags

 * [data table](https://wordpress.org/support/topic-tag/data-table/)
 * [pro](https://wordpress.org/support/topic-tag/pro/)
 * [sql](https://wordpress.org/support/topic-tag/sql/)

 * 5 replies
 * 2 participants
 * Last reply from: [stezter](https://wordpress.org/support/users/stezter/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/external-database-connections/#post-13640990)
 * Status: resolved