Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Extend license message … when I already have extended the license

  • Resolved mores

    (@mores)


    I just renewed my subscription for 3 more years. And the back-end (/options-general.php?page=cleantalk) gives me 5 green checkmarks, saying “protection is active”.

    But there ‘s still the message “Please renew your anti-spam license for next year.
    ” at the top.

    When I try to check comments using the “start check” button, I get “SERVER_ERROR NO: 11 MSG: Service disabled, please go to Dashboard https://cleantalk.org/my?product_id=1. Do you want to proceed?”

    What’s wrong?

Viewing 1 replies (of 1 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.

    Thank you for your request.

    Please, copy-paste your question about CleanTalk account and service here in our private Ticket System:

    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 1 replies (of 1 total)
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