Support » Plugin: PayPal for WooCommerce » Express Checkout return problem when using multi-step checkout

  • Hi. I’m attempting to use PayPal Express through your plugin, but also have another plugin to create a multi-step checkout process. When a customer uses PayPal Express from, say, the Cart page, they’re returned to the Checkout page to place their order. But when using a multi-step checkout, this means that they’re brought to the *first step* or very beginning of the checkout process instead of the usual return to order review (which is the last step in my multi-step checkout setup).

    So…. I need to find a way to have them return straight to the “Review & Payment” step.

    You can see the multi-step checkout in action here on our staging site (everything is in sandbox mode):

    https://stage2.fitafvegan.com/

    There’s a test product you can add to see the process. PayPal Express button is available at the bottom of the Cart page. I assume you have a sandbox buyer you can use, but I can provide that also if needed.

    I have paid support with the other plugin developer, so am asking them about the issue also.

    Any help would be very much appreciated!
    Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor angelleye

    (@angelleye)

    I was able to reproduce the experience you mentioned. I believe what we’ll have to do is make some adjustments to add compatibility for this 3rd party multi-step plugin you’re using.

    I’ve added this issue to our GitHub repo and we’ll plan to get it done on the 1.5.0 release. I don’t know how long this is going to take us, though. It could be the end of May or even a little longer before we get that update done.

    If you’d like to submit an order for premium support we could bump this up to a priority item and get it done for you more quickly.

    Thank you so much for adding this to your 1.5.0 milestone! I’m still at least a month or more away from launching our store, so the 1.5 update timing might work out well for us. I’ll be very grateful for this compatibility, our checkout process will be smooth as silk! 🙂 Thanks again for the wonderful plugin.

    Plugin Contributor Oliver

    (@angelleyesupport)

    HI @jon-fergus,

    Can you please provide us the Multi-step checkout plugin that you are using so that we can run some test to see if we need to make any adjustments?

    Thanks!

    Hi Oliver. What’s the best way for me to send it to you privately?

    Plugin Contributor Oliver

    (@angelleyesupport)

    Do you have any ticket created at our support portal?If yes then you share there, otherwise You can Submit a ticket here and include the plugin file.

    Thanks!

    Ok, I just opened a new ticket and submitted the plugin zip file there.

    Plugin Contributor Oliver

    (@angelleyesupport)

    Thanks, We have received your ticket and replied according.

Viewing 7 replies - 1 through 7 (of 7 total)
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