Hi,
Could you please confirm if you’ve selected the fields that needs to be exported and saved it?
For more information on usability please refer “Help” tab on top-right corner of order export settings page.
Let me know if it helps.
Regards,
Ankit
Hi,
Could you please let me know if your issue has been resolved?
Hi Ankit,
Apologies for the long reply, I can confirm that I’ve selected all the fields that need to be exported, and I have tried various combinations (selecting all and then just a few) but when I download it it is empty.
Please help!
Thanks,
Gaby
Have you selected fields and saved before exporting the data?
If it still not work, could you please send me temporary login details of your site? You can use, this contact form to post the credentials.
Hi,
I’ve already selected fields and saved before exporting data but it did not work, the downloaded excel file is still empty. I already sent you login details via contact form.
Thank you!
You have to save the setting and then press export!
Hi, I have already tried clicking save setting and then export but the downloaded file is still empty. Please help.
Hi,
You mentioned that you’ve sent the login details, but I am unable to find it. Could you please re-send me the details so that I can take a look at the issue?
Hi there, how can I securely send you my login credentials? Thanks
