Support » Fixing WordPress » Export wp.com into my self-hostes site still broken

  • Resolved shanDB

    (@shandb)


    I’m trying to export a wordpress.com site into a clean wordpress install using the import/export feature and receiving the following error:

    This does not appear to be a WXR file, missing/invalid WXR version number

    I have spent all morning on this. Read several forum posts, and tried several methods – None of which work. Apparently this is a very common problem. Why?

    – My clean WP installs have NO extra plugins
    – I’ve tried importing into clean installs of 4.2.4 / 3.3.1 / 3.2.0
    – I’ve tried converting the XML files from DOS to UNIX using both Ultraedit and Notepad++
    – I’ve tried importing into clean wordpress installation on both a local wamp and my production server
    – I’ve double and triple checked to make sure the XML files contained <wp:wxr_version>1.1</wp:wxr_version> *In my case the version was 1.2. I’ve even changed it to say 1.1 with no success.

    Always the same error message:
    This does not appear to be a WXR file, missing/invalid WXR version number

    It’s quite ridiculous that it’s impossible to do such a standard migration – AND that it is a common problem with no reported solution.

    Come one wordpress team! What’s happening here?

Viewing 15 replies - 1 through 15 (of 23 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Don’t convert anything, don’t touch the file in any way. 🙂

    Try the export from WordPress.com again. If you can’t import the fresh file via the WordPress Importer on WordPress 4.2.4, contact the folks at https://support.wordpress.com/contact/ as they should be providing a working export file.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://codex.wordpress.org/WordPress_vs_WordPress.com

    Thread Starter shanDB

    (@shandb)

    Thanks for the reply James. Just to be clear, I only changed the file after the initial import failed.

    If you google the error message you find that it is a very common problem, and has been for several years, and I am struggling to find any official response from the WordPress team. All the “changes” I reported in my OP were fixes that other people had reported – None of which worked for me.

    I will contact the wordpress support team.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Excellent, it’s possible that the export file is just damaged in some way.

    If a fresh export file isn’t any better, let the WordPress.com folks know so they can investigate.

    Thread Starter shanDB

    (@shandb)

    oh.. FYI james,

    There is actually no way to contact the wordpress support team. The link you provided is a series of articles – and the contact form posts directly to the public forum rather than going to a support team.

    Back to square 1

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Post to the public forum. Someone there will flag your thread for staff attention, if they don’t have any suggestions of their own.

    Thread Starter shanDB

    (@shandb)

    This is ridiculous. James, I’ve now posted at the public forums at wordpress.com, only to be told to post my issue back here at .org !!!!

    I’ve also also posted at the plugin page (Which just creates a new post here at these forums). The plugin author is wordpress.org – SO really it should be the responsibility of the people here at these support forums to help me.

    looks like a case of no one at WordPress .com or .org wanting to claim responsibility for a broken function.. Very poor.. This is why I happily build 90% of my sites with joomla.

    Frustrated and waiting for someone to help me with this very standard export/import.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    What is the link to your thread on WordPress.com?

    Thread Starter shanDB

    (@shandb)

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    It looks like timethief has marked the thread for staff attention. I’ve also asked someone over there to take a look.

    Just double-checking, did you try re-exporting a fresh file?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    One other idea for you, WordPress.com has technically been on WordPress 4.3 for a bit, even though WordPress 4.3 was just released today (think of them as the world’s largest test bed).

    I don’t see any changes made in 4.3 to the export/import system, but try upgrading your self-hosted installation to 4.3 to see if that makes any difference. It’s worth a shot while waiting for answers from the WordPress.com end.

    Thread Starter shanDB

    (@shandb)

    Just double-checking, did you try re-exporting a fresh file?

    Yes.. I tried an export of everything, and then a separate export of only the posts. Both failed with the same error.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Excellent, our replies might have crossed, so just making sure you see my other suggestion above about seeing if upgrading the self-hosted install to 4.3 makes any difference.

    Thread Starter shanDB

    (@shandb)

    try upgrading your self-hosted installation to 4.3

    A good suggestion James, and worth a try. Unfortunately it didn’t make any difference.

    I guess I wait until Staff see this forum post.

    Thanks for trying.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Ok, they should reply probably either today or tomorrow.

    Thread Starter shanDB

    (@shandb)

    Still waiting for wordpress staff to respond. It’s now been 6 days.

Viewing 15 replies - 1 through 15 (of 23 total)
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