Title: Export products hanging Last modified: June 13, 2024 --- # Export products hanging * Resolved [User](https://wordpress.org/support/users/lostguybrazil/) * (@lostguybrazil) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/) * Hi, I am using the latest version of WooCommerce (v8.9.3) and when I try to export all products (~30-40 products), it’s hanging/not finishing. The progress bar simply does not move. I am quite sure that it was working some weeks ago. I have tried in two different servers and the problem persists. * What works is to select some specific columns (e.g. “ID”, “Name”, “Categories”)– but once I include “Attributes” to the column to be exported, it does not work, no matter if I select one product or all products. * How to proceed? * Thanks Viewing 7 replies - 1 through 7 (of 7 total) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17823569) * Hey there, [@lostguybrazil](https://wordpress.org/support/users/lostguybrazil/)! Thanks for contacting us. I’m happy to help you. * I tried to replicate the issue on my website, but I was able to export the products. * To confirm, are you using the default WooCommerce exporter or are you using a plugin? * Can you please check if your database is updated? You can do it by either following** [the warning message](https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice)** a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database. * Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like** [Jetpack](https://jetpack.com/)**. If something goes wrong, you will be able to restore it. * Can you also please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors. You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [User](https://wordpress.org/support/users/lostguybrazil/) * (@lostguybrazil) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17823849) * Hi [@carolm29](https://wordpress.org/support/users/carolm29/), thanks for your answer. I am using the default WooCommerce exporter. * I have run the WooCommerce > Status > Tools > Update Database and the problem persists. I have also checked for WooCommerce > Status > Logs > fatal-errors, but I don’t see anything related to this issue. * What I have noticed is that when I press Products > All Products > Export > Export Products, an export file is created in the /wp-content/uploads folder with the current timestamp (e.g. “wc-product-export-13-6-2024-1718306975189.csv”). * The export works fine if I don’t include the column “Attributes”. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17825131) * Hello [User](https://wordpress.org/support/users/lostguybrazil/) (@lostguybrazil) * Thank you for your reply. * Could you try to export a small number of products like 10? If that does not work try 5 and then 3. * I am trying to determine if that has to do anything with the amount of data generated by the number of products. * I checked and noticed that you cannot set a number of products to export. But you can create a new category (Test Export) and add 10 products to it.Then choose that category in the export settings. * Let me know about your findings. 🙂 * Best regards. * Thread Starter [User](https://wordpress.org/support/users/lostguybrazil/) * (@lostguybrazil) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17825711) * Hi [@doublezed2](https://wordpress.org/support/users/doublezed2/), thanks for your reply. I have tried to export a category with 10 products and another one with 7 products – and it did not work. * When I manually select a lot of columns (incl. all custom meta), the export works for all products: [https://imgur.com/a/izhl3qo](https://imgur.com/a/izhl3qo) * When I add “Attributes”, it does not. I have tried to include only “Attributes” column and the export does not work. * So it seems that the problem is in that column. * Not sure if it’s worth mentioning, but I use the Germanized plugin. * Thanks and kind regards * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 11 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17826490) * Hey, [@lostguybrazil](https://wordpress.org/support/users/lostguybrazil/)! * It is possible this is caused by a conflict, but before we suggest a conflict test, can you please go to Tools > Site Health and see if there are any warnings there? * If there isn’t, please turn on debug mode, as explained **[here](https://woocommerce.com/document/woocommerce-product-search/api/debugging/)**, so we can see if it generates error logs to give us clues on what is going on. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [User](https://wordpress.org/support/users/lostguybrazil/) * (@lostguybrazil) * [1 year, 10 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17839840) * Thanks, [@carolm29](https://wordpress.org/support/users/carolm29/) – seems to be a problem related to the [Germanized plugin](https://wordpress.org/plugins/woocommerce-germanized/). I will contact the author of the plugin. * [20-Jun-2024 19:53:44 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_name() on string in /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/ plugins/woocommerce-germanized/includes/class-wc-gzd-product-attribute-helper. php:151 Stack trace: 0 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/ woocommerce-germanized/includes/export/class-wc-gzd-product-export.php(217): WC_GZD_Product_Attribute_Helper->get_attribute() 1 /var/www/vhosts/MYWEBSITE. COM/httpdocs/wp-includes/class-wp-hook.php(324): WC_GZD_Product_Export->export_product_attribute_data() 2 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-includes/plugin.php(205): WP_Hook- >apply_filters() 3 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/ woocommerce/includes/export/class-wc-product-csv-exporter.php(268): apply_filters() 4 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/woocommerce/includes/ export/class-wc-product-csv-exporter.php(190): WC_Product_CSV_Exporter->generate_row_data() 5 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/woocommerce/includes/ export/abstract-wc-csv-batch-exporter.php(117): WC_Product_CSV_Exporter->prepare_data_to_export() 6 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/woocommerce/includes/ admin/class-wc-admin-exporters.php(165): WC_CSV_Batch_Exporter->generate_file() 7 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-includes/class-wp-hook.php(324): WC_Admin_Exporters->do_ajax_product_export() 8 /var/www/vhosts/MYWEBSITE.COM/ httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() 9 /var/ www/vhosts/MYWEBSITE.COM/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 10 /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-admin/admin-ajax.php(192): do_action() 11 {main} * thrown in /var/www/vhosts/MYWEBSITE.COM/httpdocs/wp-content/plugins/woocommerce- germanized/includes/class-wc-gzd-product-attribute-helper.php on line 151 * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 10 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17839887) * Hi [@lostguybrazil](https://wordpress.org/support/users/lostguybrazil/), * > seems to be a problem related to the [Germanized plugin](https://wordpress.org/plugins/woocommerce-germanized/). > I will contact the author of the plugin. * Thanks for confirming that the issue was with the Germanized plugin. As this is a third-party plugin, their support team stands a better chance at helping troubleshoot the issue even further. * With that said, I’ll go ahead and mark this thread as solved. Feel free to reach out if you have any further questions and concerns. * All the best. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Export products hanging’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [export](https://wordpress.org/support/topic-tag/export/) * 7 replies * 4 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/export-products-hanging/#post-17839887) * Status: resolved