Title: Export problem
Last modified: August 31, 2016

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# Export problem

 *  Resolved [link126](https://wordpress.org/support/users/link126/)
 * (@link126)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/)
 * Hi,
 * I have export problem with visual form builder free :
    I created a first form,
   and i was able to export all fields. Then i created a second form. When i go 
   to export panel, both forms are displayed in the selected field. When i try to
   export the first form, no problem (the first form is in fact the default form
   selected). But if i try to select the second form, then the corresponding fields
   are not correctly loaded. And i cannot export them. I can only export default
   fields (ID, Date, IP, …). Has anyone the same problem? Thank you in advance.
 * WordPress v4.4.2
    Visual Form Builder v2.8.7 (free) [https://wordpress.org/plugins/visual-form-builder/](https://wordpress.org/plugins/visual-form-builder/)

Viewing 15 replies - 16 through 30 (of 35 total)

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 *  [portpass1974](https://wordpress.org/support/users/portpass1974/)
 * (@portpass1974)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230626)
 * How exactly do we downgrade to the previous version?
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230627)
 * Hello All,
 * [@jantan](https://wordpress.org/support/users/jantan/) because of changes in 
   the formatting and databases in pro, only the forms can be migrated over, not
   the entries.
 * I’ve let our great developer, Matthew, know about the issue with the free version
   and will post once I hear back from him. Any data, errors or information that
   you all can provide, I would be happy to pass over to him.
 * Thanks!
    Joseph VFBPro Support
 *  [jantan](https://wordpress.org/support/users/jantan/)
 * (@jantan)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230638)
 * I was desperate to export the data that I’ve collected across several sites so
   I used a plugin to rollback to a previous version – 2.8.6 export works fine –
   I’m now running an out of date plugin on my sites though – it’s a shame because
   I really do rate this plugin but I’m thinking of looking for a different solution
   rather than going for the upgrade (or waiting for a fix??) – data is always more
   valuable than the vehicle used to collect it.
 *  [portpass1974](https://wordpress.org/support/users/portpass1974/)
 * (@portpass1974)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230640)
 * Hi Jantan,
 * Which plugin did you use to roll it back? Also, were the data and survey results
   that you had with the updated version still there when you rolled back? In other
   words, did you lose any data or results rolling back? I’m worried about that.
   Thanks.
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230642)
 * [@portpass1974](https://wordpress.org/support/users/portpass1974/) Data should
   not be lost moving back a version to 2.8.6
 * [@jantan](https://wordpress.org/support/users/jantan/), keep in mind you are 
   using a very good product, and it has not cost you anything as your using our
   totally free version. Your expectation seems very high, for something that was
   given to you for free.
 * While we certainly hold high expectations for our builder, even the free version,
   you may also note that developers are dealing with constant changes in WordPress
   Updates and Major Rollouts. Sometimes it takes a little time to see what WordPress
   itself has changed before we can address or fix a new issue completely.
 *  [jantan](https://wordpress.org/support/users/jantan/)
 * (@jantan)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230646)
 * [@portpass1974](https://wordpress.org/support/users/portpass1974/) – I used WP
   Rollback with no issues (all data was still present once downgraded)
 * [@joseph](https://wordpress.org/support/users/joseph/) – I do really rate this
   plugin (it’s one of the best that I currently run) and appreciate that the version
   I’m using is free (and that you operate on a commercial basis with the Pro version)–
   it’s also great that you respond to posts here promptly. The point I make in 
   my previous post is really that I currently have no fix for the free version 
   and no way to upgrade unless I’m prepared to lose all of my data – as I say, 
   a real shame as I think the plugin’s one of the best I use.
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230649)
 * No problem, I’ll definitely let you all know once the issue has been explored
   with the most recent free version update.
 * Have a wonderful weekend everyone.
 *  [portpass1974](https://wordpress.org/support/users/portpass1974/)
 * (@portpass1974)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230656)
 * Hi. Do you know when this issue might be fixed with an update, approximately?
   Thanks.
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230657)
 * Hello at this time we do not have a time frame! But I will certainly try to get
   one! I know we are working on a completely new build of our free version, that
   is due to be released I believe in early summer.
 *  [portpass1974](https://wordpress.org/support/users/portpass1974/)
 * (@portpass1974)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230659)
 * Hi Joseph,
 * No offense or anything, but is there just a way you can develop a quick update
   just to fix the problem listed above? It seems quite serious, since it basically
   renders all surveys (or at least any more than one survey) pretty useless since
   we can’t download the results. I know this is a free plugin, but from what I 
   understand, even the paid version is troubled by this issue.
 * Is there a chance that you’ll come up with a quick fix to this issue? Thanks.
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230660)
 * Thank you for expressing your concern. We are watching this issue and the developer
   does know about it.
 *  [sqdge](https://wordpress.org/support/users/sqdge/)
 * (@sqdge)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230665)
 * My version also had this issue, but I think I found a fix.
 * In the VFB plugin directory go to includes/class-export.php
 * Around lines 577 – 583
    Change:
 *     ```
       if ( !isset( $_POST['action'] ) )
       	return;
       if ( $_POST['action'] !== 'visual_form_builder_export_entries_count' )
       	return;
   
       $form_id = absint( $_POST['id'] );
       ```
   
 * To:
 *     ```
       if ( !isset( $_GET['action'] ) )
       	return;
       if ( $_GET['action'] !== 'visual_form_builder_export_entries_count' )
       	return;
   
       $form_id = absint( $_GET['id'] );
       ```
   
 * This seemed to work for me.
 *  [scarnahan](https://wordpress.org/support/users/scarnahan/)
 * (@scarnahan)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230666)
 * Thanks for the code [@sqdge](https://wordpress.org/support/users/sqdge/)
 * That did the trick for me too.
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230667)
 * [@sqdge](https://wordpress.org/support/users/sqdge/), wow thank you so much for
   this, I’ll be sure to pass it off to our developer right away in case he has 
   not already prepared the fix.
 * Again, thanks…
 *  [Joseph](https://wordpress.org/support/users/josephk77/)
 * (@josephk77)
 * [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/2/#post-7230668)
 * [@sqdge](https://wordpress.org/support/users/sqdge/) can you please contact me
   though out online ticket system at VFBPro.com? Just ask for me in the ticket 
   if you would.

Viewing 15 replies - 16 through 30 (of 35 total)

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 * 35 replies
 * 9 participants
 * Last reply from: [link126](https://wordpress.org/support/users/link126/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/export-problem-6/page/3/#post-7230679)
 * Status: resolved