Hi refesh1029,
Sorry to hear the PDF export is not working for you. It sounds like this is a server compatibility problem. I worked hard to minimize the server requirements for the PDF export. That’s why I included the TCPDF export as a backup. But generating PDF exports is always going to fail on some servers.
You’ll probably want to contact your web hosts. They should be able to help you locate your server’s error logs, which should be recording the exact error message produced while the PDF is generated. That should at least give us some idea of what’s failing.
If we’re not able to get it working, I’m happy to provide a refund. In the future, please get in touch via the support form on my website. As a paying customer you’ll get faster support there and we can share private details to locate your purchase.
Hi Nate,
I did send a message on your website a few days ago but didn’t get a response.
Anyway, I’ve contacted my web host and they have suggested that it is an issue to do with the plugin’s code.
It would be great to get this plugin working!
Thanks
Hi refresh1029,
Sorry you didn’t get a response from my website’s contact form. I never received an email. I’ve checked my submissions back to December 1 but don’t see any missing submissions, so looks like something went wrong. Can you send me a direct email at themeofthecrop [at] gmail.com?
Did your web host provide you with an error message that’s being generated with the PDF export? They should be able to tell you precisely what errors are occurring when you try to export. And they should help you locate your server’s error log so that you can look these up yourself. That will help us pinpoint the source of the problem.
If you can get me the exact error messages that occur, that will at least give us some idea of the source of the problem. If you know where the error log is, you can look up the exact date and time of when you made a PDF export to see if an error is logged then.
Perhaps there is an error with the plugin’s code that can be worked out and I’m happy to help troubleshoot that. But I suspect it’s an issue with the server’s requirement. If we can identify that requirement, your hosts might be willing to enable certain features on your server.
Whose “fault” it is is largely semantic. The export addon requires that the server support some things for PDF rendering. If the server doesn’t, there’s nothing I’m aware of that I can do about that. The web hosts might call it “an issue with the plugin’s code”, but at the end of the day the plugin’s code can only work if the server supports features required by the plugin.
