Title: Export Personal Data Broken
Last modified: October 31, 2021

---

# Export Personal Data Broken

 *  Resolved [NicCrockett](https://wordpress.org/support/users/niccrockett/)
 * (@niccrockett)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/export-personal-data-broken/)
 * I’m building a site with BuddyPress 9.1.1 and GamiPress 2.1.7 plugins installed.
   The site allows a visitor to sign-up, which creates a Subscriber account. I want
   to use WordPress 5.8.1’s Export Personal Data tool. Unfortunately, I believe 
   I’ve found a bug in GamiPress. The export tool works fine for Subscribers. Since
   I allow comments from anyone on posts, I need to be able to export their data
   too. With GamiPress active this is no longer possible. I deactivated all plugins
   and activated BuddyPress and Export Personal Data still works as WordPress designed.
   Once I activate GamiPress the Export Personal Data doesn’t work if I try to export
   data for none registered commenters. After a Subscriber confirms the request,
   if I click either the “Send export link” or “Download personal data” links, it
   fails and is stuck at 20%. Is their a setting I’m missing or is an update to 
   GamiPress needed to fix this issue?

Viewing 6 replies - 16 through 21 (of 21 total)

[←](https://wordpress.org/support/topic/export-personal-data-broken/?output_format=md)
[1](https://wordpress.org/support/topic/export-personal-data-broken/?output_format=md)
2

 *  [Ali Hussain](https://wordpress.org/support/users/alihs123/)
 * (@alihs123)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15223454)
 * I can verify that it is working fine on the test server above. I’ll try to debug
   this on my end with more logs being generated.
 *  Plugin Author [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * (@rubengc)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15224372)
 * Great [@alihs123](https://wordpress.org/support/users/alihs123/)
 * Please, keep us informed about anything you find here
 *  [Ali Hussain](https://wordpress.org/support/users/alihs123/)
 * (@alihs123)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15227094)
 * [@rubengc](https://wordpress.org/support/users/rubengc/) Strangly it seems to
   be the gamipress plugin at my end. I have disabled all plugins except gamipress.(
   also changed my theme as well to twentytwenty)
 *  Plugin Author [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * (@rubengc)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15227734)
 * Hi [@alihs123](https://wordpress.org/support/users/alihs123/)
 * Have you any error logs records that confirms that error comes from GamiPress?
 * I did a test (also you have the screenshots from [@pacogon](https://wordpress.org/support/users/pacogon/))
   and the personal data export tool works perfectly even with users with thousands
   of entries
 * So is possible that you have some kind of corrupted data in your site or something
   that is making this tool stop to work
 *  [Ali Hussain](https://wordpress.org/support/users/alihs123/)
 * (@alihs123)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15234521)
 * That is the worrysome part for me, though when i error.log or debug.log it doesn’t
   log anything. It’s just stuck at 56%. Can you guys help me identify the function
   that gets triggered when ajax request is called, i’ll try to manually add debug.
   logs out there.
 *  Plugin Author [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * (@rubengc)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15234651)
 * Hi [@alihs123](https://wordpress.org/support/users/alihs123/)
 * Of course, GamiPress has 3 exporters located here:
    [https://github.com/rubengc/GamiPress/blob/master/includes/privacy/exporters.php](https://github.com/rubengc/GamiPress/blob/master/includes/privacy/exporters.php)
 * The functions from the 3 ones are called by the WordPress export function
 * Hope it helps!

Viewing 6 replies - 16 through 21 (of 21 total)

[←](https://wordpress.org/support/topic/export-personal-data-broken/?output_format=md)
[1](https://wordpress.org/support/topic/export-personal-data-broken/?output_format=md)
2

The topic ‘Export Personal Data Broken’ is closed to new replies.

 * ![](https://ps.w.org/gamipress/assets/icon-256x256.png?rev=1699714)
 * [GamiPress - Gamification plugin to reward points, achievements, badges & ranks in WordPress](https://wordpress.org/plugins/gamipress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gamipress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gamipress/)
 * [Active Topics](https://wordpress.org/support/plugin/gamipress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gamipress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gamipress/reviews/)

## Tags

 * [export](https://wordpress.org/support/topic-tag/export/)
 * [personal](https://wordpress.org/support/topic-tag/personal/)

 * 21 replies
 * 4 participants
 * Last reply from: [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/export-personal-data-broken/page/2/#post-15234651)
 * Status: resolved