Hi, I can reproduce a similar malfunction of the standard product export module. Like a crazy chicken the Export of products, 99% of my attempts, ending in the nirvana of nothing after several hours of waiting that the program is doing an easy job.
On the server the CSV-File is growing, but, nearly ready all stops without giving any response to the customer.
Why always the easy but important things are so bad programmed ?
Now we have to wait already 2 days and still no exportfile to check and change the data.
This makes opensource feel like, “dont pay and get all the bullshit which will disturb your business”. I think its the wrong way, because when not able to do easy programming how would it be when it starts to get complicated. I dont want to imagine.
Lets see how many weeks we have to live with this malfunction
Sadly
Martin
Hi @isifacile, thanks for raising this. I’m reading through your response now and will respond in a moment. 🙂
@martinloehr, is your export issue with the WooCommerce export functionality or within our Plugin? Please create a new support topic so I can help you. I’m here to help.
Hi @isifacile, yes it looks like there’s a problem in WPML WooCommerce’s integration with our Plugin. I’ll be honest, they’re the first Plugin to integrate export support for our Plugin, it’s typically the other way around…
I’m going to reach out to them now as well as reproduce this myself to get this fixed ASAP.
Thread Starter
Andrea
(@isifacile)
Hi Michael, thanks for your reply, I’ll be on vacancy until next Monday, and unable to test any solution, so take your time.
Thanks,
Andrea
Hi @isifacile and @martinloehr, can you please respond on the following topic so there is single support topic for this issue. 🙂
https://wordpress.org/support/topic/not-work-with-wpml-plugin-in-the-new-update/
Hi sorry for late response but we need a lot of time running our system always updated with data, and have not too much time for the error handling. We using the actually WordPress Version 4.8.2 and WooCommerce 3.1.2
A. The export malfunction is in the standard WooCommerce product export/import function. Both directions make this problems.
1. I start the import/export
2. The system shows normal function, but slows down soon
3. good luck the order will be finished (especially when data very small)
4. normal handling is after 1 or 2 hours nothing happens any more, the statusbar stops.
5. after 3 or 4 times, this means import/export of one 20MB File in 4 – 10 hours
The internet upload is another problem, this mostly runs into a time out, so we dont use this horrible function. We upload the import file to the hostingserver, and start the import on the server directly. But then 2 – 10 hours integration of new Data … thats a joke. I made this in our last old shopsystem include internetupload insite 1-2 hours …
B. After hours we received the Export-CSV
1. the export function is is badly designed, why … after generating the export – csv the download starts immediatly which is not senseful, regarding the malfunction of some internetconnections. To get the exportfile by FTP access is in this case more reliable.
I would suggest to leave the export-file as long at the server until the user decides to delete it and not immediatly delete after download. Ask the admin with the remark about the used storage at the server … thats better.
2. Checking the exportfile we found a mistake in the topic product weight. The weight is in kg and has, for example, 1.25 kg or 0.355 kg. After export the data the csv-file contents only 1 or 0 in this example. means the exportfunction dont get the characters after komma or point depends on the language version (we use german).
This to the topic of Import/Export
Now back to our main work
Martin
Hi @martinloehr, are you using the WooCommerce Store Exporter Plugin or the import/export functionaltiy within WooCommerce? If it is the default WooCommerce import/export please create a topic here as this is not related.
https://wordpress.org/support/plugin/woocommerce
