Title: Export does not work Last modified: September 1, 2016 --- # Export does not work * Resolved [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/) * Export does not work. It tells me “Creating the export file, please be patient”… but then nothing happens. My library contains about 100 pdf documents and a few jpgs. * Where should I find the zip-File on the sever? Just to see if that is created at least. * I am using Firefox (latest version) as browser. * [https://wordpress.org/plugins/memphis-documents-library/](https://wordpress.org/plugins/memphis-documents-library/) Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/export-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/export-does-not-work/page/2/?output_format=md) * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493186) * try going to Memphis Doc>Options>Test Server Compatibility> * Look at Recommended Maxim PHP Input Vars what does it say? * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493226) * Was 1000 (recommended values) Increased it to 5000. No success * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493241) * try editing your php.ini files max_execution_time * make the value bigger. * eg. max_execution_time = 10 is ten seconds. * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493248) * max_execution_time = 390 * Not better … * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493249) * The zip file is correctly created but not send. (approx. 277MB) Since all php. ini settings seem to be fine, I guess it is a webserver setting, which I cannot modify. I am running it on a shared hosting site and my provider does not allow to modify theses settings … * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493250) * these could also be the issue. * ``` upload_max_filesize = 1000M post_max_size = 1000M ``` * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493255) * no, both are set to 999M * I checked http traffic … for about 14 seconds (about the time needed to create the zip file) the request remains open … and comes then with a result 500 and an empty body. * Seems that it does not send the zip file for some reasons … * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493266) * try looking at you system tmp folder, check if the zip file is there. * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493284) * Zip file is there, I can watch it being created … But the response from the server is a 500 . Apparently the function below is executed and the if (file_exists( $file)) in function mdocs_download_export_file($file) gives true … I receive a header with Content-Type: application/zip and so on, but Content length is wrong and body is empty … and status is 500. * So as I said … maybe the webserver has some restrictions to send a file of that size (277MB) this way … * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493288) * That’s the response after clicking the button to export the library * HTTP/1.1 500 Internal Server Error X-Powered-By: PHP/5.6.22 Set-Cookie: cerber_groove =0d04b2fdbab5470298719bb4a7a302fc; expires=Sat, 09-Jul-2016 20:27:57 GMT; Max- Age=1296001; path=/ X-Robots-Tag: noindex X-Content-Type-Options: nosniff X-Frame- Options: SAMEORIGIN Content-Description: File Transfer Content-Type: application/ zip Content-Disposition: attachment; filename=mdocs-export.zip Content-Transfer- Encoding: binary Expires: 0 Cache-Control: must-revalidate, post-check=0, pre- check=0 Cache-Control: private Pragma: public Content-Length: 0 Date: Fri, 24 Jun 2016 20:28:10 GMT Accept-Ranges: bytes Connection: close * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493289) * Content-Length: 0 is the problem. Somehow filesize($file) does not give the correct value * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493290) * What type of sever are you running, Windows Os seems to have a problem * Thread Starter [cnieswand](https://wordpress.org/support/users/cnieswand/) * (@cnieswand) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493291) * CloudLinux, shared hosting at my hosting provider * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493293) * Okay, I’ll take a look next week and see why the file is returning a zero value. * Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/) * (@bhaldie) * [9 years, 9 months ago](https://wordpress.org/support/topic/export-does-not-work/#post-7493304) * try this: * open the file mdocs-downloads.php and add this line below line 44: * ``` $fp = fopen($file, "rb"); fseek($fp, 0, SEEK_END); $size = ftell($fp); fclose($fp); ``` * then change line 55 to this: * ``` header('Content-Length: ' . $size); ``` * let me know the results. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/export-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/export-does-not-work/page/2/?output_format=md) The topic ‘Export does not work’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/memphis-documents-library_91918f. svg) * [Memphis Documents Library](https://wordpress.org/plugins/memphis-documents-library/) * [Frequently Asked Questions](https://wordpress.org/plugins/memphis-documents-library/#faq) * [Support Threads](https://wordpress.org/support/plugin/memphis-documents-library/) * [Active Topics](https://wordpress.org/support/plugin/memphis-documents-library/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/memphis-documents-library/unresolved/) * [Reviews](https://wordpress.org/support/plugin/memphis-documents-library/reviews/) * 21 replies * 3 participants * Last reply from: [bhaldie](https://wordpress.org/support/users/bhaldie/) * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/export-does-not-work/page/2/#post-7493356) * Status: resolved