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[resolved] Export CSV - ticket type (name/description) won't work (7 posts)

  1. Mylenka
    Member
    Posted 2 years ago #

    Hi, I am having a problem exporting my reservations.

    I am using two tickets for my events, but when I am trying to export the complete list of reservations and check the box for multiple tickets, ticket name and ticket description won't export. I did drag them into 'columns to export' but they won't turn orange as the rest of the items.

    I am a bit of a newb, so I have no clue how to fix this.

    http://wordpress.org/extend/plugins/events-manager/

  2. Philip John
    Member
    Posted 2 years ago #

    Hiya,

    First of all, can you please confirm you're on the latest version of the plugin? We did have an issue like this recently but it was fixed.

    Thanks,
    Phil

  3. Mylenka
    Member
    Posted 2 years ago #

    Hey,

    Yes I updated the plugin to the latest version, which is 5.4.1.1, right?

    Thanks! :)

  4. caimin_nwl
    NetWebLogic Support
    Posted 2 years ago #

    Yes, that's the latest version. Is the export still not working for you?

  5. Mylenka
    Member
    Posted 2 years ago #

    I can export the current items, but I still can't export ticket name.
    If I drag some current items (like Name, event, etc.) away from the 'columns to export', I can't put them back either.. Only when I log out and log back in again after a while, the standard settings are back and I can export these.

  6. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    try refreshing your page or clearing your browser cache (or try another browser).

    5.4.1.1 specifically fixes that problem, my guess is your browser is still using the older cached JS file, which is where the fix was made.

  7. Mylenka
    Member
    Posted 2 years ago #

    I installed firefox. Worked. Thanks a lot! :D

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