Title: Expiration Problem Last modified: December 3, 2017 --- # Expiration Problem * Resolved [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/) * (@leinad4mind) * [8 years, 5 months ago](https://wordpress.org/support/topic/expiration-problem/) * Hi there, when the users expire they are not being moved to the group I selected: * ``` /* When users cancel (are changed to membership level 0) we give them another "cancelled" level. Can be used to downgrade someone to a free level when they cancel. Will allow members to the "cancel level" to cancel from that though. */ function my_pmpro_after_change_membership_level($level_id, $user_id) { //set this to the id of the level you want to give members when they cancel $cancel_level_id = 5; //are they cancelling? if($level_id == 0) { //check if they are cancelling from level $cancel_level_id global $wpdb; $last_level_id = $wpdb->get_var("SELECT membership_id FROM $wpdb->pmpro_memberships_users WHERE user_id = '" . $user_id . "' ORDER BY id DESC"); if($last_level_id == $cancel_level_id) return; //let them cancel //otherwise give them level $cancel_level_id instead pmpro_changeMembershipLevel($cancel_level_id, $user_id); } } add_action("pmpro_after_change_membership_level", "my_pmpro_after_change_membership_level", 10, 2); ``` * Why it doesn’t change? Why the users goes to the expired level? Instead of the one I told (level 5) ? - This topic was modified 8 years, 5 months ago by [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/). Viewing 4 replies - 16 through 19 (of 19 total) [←](https://wordpress.org/support/topic/expiration-problem/?output_format=md) [1](https://wordpress.org/support/topic/expiration-problem/?output_format=md) 2 * Thread Starter [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/) * (@leinad4mind) * [8 years, 4 months ago](https://wordpress.org/support/topic/expiration-problem/page/2/#post-9847754) * Right now I’ve the last PMPro version I updated yesterday. * This is all modifications I’ve: [https://pastebin.com/emRfwmeK](https://pastebin.com/emRfwmeK)( The last function is the only one about this matter as you can see) * I’ve modified the page/checkout too, but I guess its not related to this. In any case this was my modification at it: [https://www.diffchecker.com/srNLhvGB](https://www.diffchecker.com/srNLhvGB) * And thats all modifications I made. * Let me say that before PMPro I had Wishlist, but I convert the data to PMPro. And maybe wishlist had some bugs, because I found out this week that I’ve this too: * > [View post on imgur.com](https://imgur.com/82huHyA) * 3 active memberships for the same users (it happens to more users) * Dunno if my bug is related to this or if its related to have an expire date ( 1 year) with subscription (1 year). - This reply was modified 8 years, 4 months ago by [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/). - This reply was modified 8 years, 4 months ago by [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/). * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [8 years, 4 months ago](https://wordpress.org/support/topic/expiration-problem/page/2/#post-9864710) * Thank you for the feedback, would you mind opening a thread on [http://www.paidmembershipspro.com](http://www.paidmembershipspro.com) so we may get higher level support to assist you much more than I can here. * The code gist you are using is slightly outdated, you may find the new version and documentation over here – [https://www.paidmembershipspro.com/change-membership-level-on-cancellation-or-expiration/](https://www.paidmembershipspro.com/change-membership-level-on-cancellation-or-expiration/) or on gist.github.com * Please update your code and let me know if this works as intended. * Thread Starter [Leinad4Mind](https://wordpress.org/support/users/leinad4mind/) * (@leinad4mind) * [8 years, 4 months ago](https://wordpress.org/support/topic/expiration-problem/page/2/#post-9865490) * Thanks, but let me say no. I’m sorry but I’ll just buy a plan again if the membership is working. And probably my problem is about the configuration and not my code. Since I beleive it can be related to this doubt: [https://wordpress.org/support/topic/doubt-about-recurring-payments/](https://wordpress.org/support/topic/doubt-about-recurring-payments/) * And its something that should be replied here since its about the free version, not the paid one. Its a simple doubt. And very easy to reply. * Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/) * (@andrewza) * [8 years, 4 months ago](https://wordpress.org/support/topic/expiration-problem/page/2/#post-9868057) * I have responded to your [https://wordpress.org/support/topic/doubt-about-recurring-payments/#post-9868056](https://wordpress.org/support/topic/doubt-about-recurring-payments/#post-9868056) and will continue to assist you on that thread to reduce confusion from our end 🙂 Viewing 4 replies - 16 through 19 (of 19 total) [←](https://wordpress.org/support/topic/expiration-problem/?output_format=md) [1](https://wordpress.org/support/topic/expiration-problem/?output_format=md) 2 The topic ‘Expiration Problem’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg) * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/) * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/) * 19 replies * 2 participants * Last reply from: [Andrew Lima](https://wordpress.org/support/users/andrewza/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/expiration-problem/page/2/#post-9868057) * Status: resolved