• Resolved tiicaa

    (@tiicaa)


    The expiration date that is within a record in the user menu is in a different language than my website. How to solve this problem? Because users are receiving email with data in English, when it should be in Portuguese / Brazil

    • This topic was modified 3 years, 1 month ago by tiicaa.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @tiicaa

    Thank you for using Paid Memberships Pro.

    To confirm I understand you correctly is this inside the Member’s List table?

    What language is this set to, is it displaying in English?

    Thread Starter tiicaa

    (@tiicaa)

    This has to do with a variable used in any email template related to “!! Membership_change !!”
    My website must be in English (as I said earlier) and this excerpt in the email is displaying in English.

    see an excerpt from the email

    View post on imgur.com

    Plugin Author Andrew Lima

    (@andrewza)

    The Email Templates Admin Editor loads it’s own translation functions (and text domain), please can you ensure that the translation exists inside the Email Templates Admin Editor side.

    Could you also temporarily disable this Add On and test your checkout process again to see if it is interfering with your email strings?

    Thread Starter tiicaa

    (@tiicaa)

    @andrewza

    In fact, when deactivating the plugin, the text comes all in Portuguese, but only the raw text without the layout defined in the template comes.

    How can I ensure that the translation exists within the Email Template Editor side? I use the plugin for translation, the entire email is translated when activating the plugin but only the part that competes the variable !!Membership_change!! is not translated.

    • This reply was modified 3 years ago by tiicaa.
    • This reply was modified 3 years ago by tiicaa.
    Plugin Author Andrew Lima

    (@andrewza)

    Thanks, the Email Templates Admin Editor loads a different text domain so it may be why it’s not translating correctly.

    Can you confirm that the Email Templates Admin Editor strings are loading correctly inside Loco Translate?

Viewing 5 replies - 1 through 5 (of 5 total)
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