Title: Expert Support acknowledgement
Last modified: September 11, 2026

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# Expert Support acknowledgement

 *  Resolved [bob447](https://wordpress.org/support/users/bob447/)
 * (@bob447)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/expert-support-acknowledgement/)
 * Hi – I pay for the premium UpdraftPlus package but have been having trouble with
   long running uploads to OneDrive loosing authentication after about 2 hours of
   running. I have raised a support ticket via the online form, but received nothing
   back in my email… no acknowledgement or ticket number or anything. Should I have?
   Or has this problem not been raised?
 * Thanks, Bob.

Viewing 1 replies (of 1 total)

 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/expert-support-acknowledgement/#post-19017682)
 * Yes, you should have. We normally get back to everyone (usually with a few hours).
 * This problem has not be raised and we have been getting other user tickets into
   our helpdesk.
 * Can you try again?

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * Last activity: [2 weeks, 5 days ago](https://wordpress.org/support/topic/expert-support-acknowledgement/#post-19017682)
 * Status: resolved