Experiencing a Technical Issue

  • Resolved Johannes

    (@fumow)


    2 years, 1 month ago

    Hi,

    Our site was inaccessible and showed a message saying there’s been a critical error.

    In the email we got a like to access it again in recovery mode.

    The error details were as followed:

    An error of type E_COMPILE_ERROR was caused in line 87 of the file /home/wp/disk/wordpress/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php. Error message: require(): Failed opening required ‘/home/wp/disk/wordpress/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Features.php’ (include_path=’.:/usr/share/php’)

    Can you please let me know how I can fix this and what caused this error?

    WordPress version 5.9.1
    Current theme: Twenty Twenty (version 1.9)
    Current plugin: WooCommerce (version 6.2.2)
    PHP version 7.4.25

    Thanks,
    Johannes

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 1 month ago

    Hi @fumow!

    That error could be occurring due to a conflict with a malfunctioning plugin, script, or code that prevents WordPress from working correctly.

    One way to get to the root of the issue is performing a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and checking if the error still appears. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    This article could also be of help.

    Let us know how that goes for you!

    Juan G. (woo-hc)

    (@judagutor)

    2 years, 1 month ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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