• When you click the AddThis icon in the toolbar or click the more link in the hover menu, a new tab for the expanded menu opens but is black and blank.

    Any ideas?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sevensoutbill

    (@sevensoutbill)

    Note: this is what you see when Enhanced Accessibility is turned on.

    Thread Starter sevensoutbill

    (@sevensoutbill)

    The blank page is trying to call this file and is getting 404

    https://s7.addthis.com/static/215.8e553dbf6fdbc6db0b44.js

    Hi there,

    Sorry to hear that you’re having trouble.

    I am not able to replicate the issue on my end. The expanded menu and the share buttons on https://www.loyalistcollege.com/our-campus/ are all functioning as expected on my end.

    Can you try checking in a private window or in a browser other than the one you normally use to determine if it is an issue with your browser blocking the popup?

    Thanks!
    Kristin

    Thread Starter sevensoutbill

    (@sevensoutbill)

    Did you try the js link above? There’s a problem with it. It is called by the enhanced accessibility expanded menu page.

    Actually, we just this morning deselected the Enhance Accessibility option in Settings and found we could get the standard expanded menu to pop up. We’d like to enable Enhanced Accessiblity so once that fixed (the js URL above) we’ll re-enable it.

    Cheers,
    Bill

    Hi Bill,

    The expected experience when that setting is enabled is that the ‘more’ button will open https://s7.addthis.com/static/standaloneExpandedMenu.html. I have tested on my end and that is the experience I am seeing. Can you confirm that you are using the most updated version of the plugin? If not, can you update your AddThis plugin and test again?

    Thanks,
    Kristin

Viewing 5 replies - 1 through 5 (of 5 total)
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