Support » Plugin: Collapse-O-Matic » expand collapse text not working

  • Resolved htmsb



    we have just added an SSL certificate to our website which changes our site from http to https.

    After adding the SSL certificate, the site did not display correctly (drop down menus, some scrolling images etc).

    In an attempt to fix this (we are basic users of WP), we updated WP to 4.6. This did not resolve the problem.

    Our theme is Infoway Pro Responsive Theme. We contacted our theme provider, InkThemes, who worked out that the display problems were with the plugin TheThe Sliding Panels by TheThe Fly. This plugin appears to no longer be available in the “plugin store”. We have deactivated the plugin and the display elements mentioned above are now working correctly.

    We are still having some problems with Collapse-O-Matic.

    The hidden content sections are set to display as collapsed on page open, though they are currently being displayed as expanded when the page is opened.

    The text to “expand” and “collapse” sections is not clickable.

    An example page is:

    Aged Care

    Any assistance is appreciated.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Baden


    The issue is your theme is force-loading a very old version of jQuery from google, and not using the latest version that came with WordPress:

    <script type='text/javascript' src=''></script>

    This will affect many aspects of your website that requires a newer version of jQuery.

    To find out if it your theme or another plugin that is hijacking jQuery, you’ll need to do some basic WordPress Troubleshooting:
    1. Does it work when you use a standard WordPress Twenty-Something theme? Then it’s an issue with your them.
    2. Does it work when you deactivate all other plugins? Then turn each one back on, one by one until it stops working, and you have identified the culprit.

    Hope that helps. Let us know if you get stuck.

    Hi Baden,

    thank you for your quick response. I had sent that through to our theme developer.

    Their investigation found that the plugin TheThe Sliding Panel has code which was deregistering the updated jQuery and applying it’s own older version with http request.

    Embarrassingly we had not cleared our cookies for our website when troubleshooting ourselves and so did not see Collapse-O-Matic was working correctly provided TheThe Sliding Panel was deactivated.

    Thanks again

    Plugin Author Baden


    OK, so it sounds like this issue is resolved! Good for you!

Viewing 3 replies - 1 through 3 (of 3 total)
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