Exit Intent Plugin Not Working

  • Resolved adas88

    (@adas88)


    3 years, 10 months ago

    Hello,

    We recently used your plugin on our staging site and it was constantly showing up even when we set it appear once per user. After some research we felt it might have done to due to cookie issues but it was just our assumption. We just launched the site live yesterday and now the exit intent is not appearing at all. We checked our visibility settings and we only set it to not appear on certain pages but it’s not appearing on any pages at all. Please advise.

    Thanks,

    Andrew

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    3 years, 10 months ago

    Hi @adas88,

    Is the popup supposed to show on the homepage or some other pages, if so, which ones?

    Also, could you go to Hustle > Pop-ups and export your popup by clicking on the Gear icon on the right side of your popup.
    Upload the popup to any file sharing service like GDrive or DropBox and share the download link here so we can have a closer look at the settings.

    Cheers,
    Predrag

    Thread Starter adas88

    (@adas88)

    3 years, 10 months ago

    Hello Predrag,

    It is supposed to show up on the homepage. Here is the file you requested:
    https://gofile.io/d/iKx7lS

    Thanks,

    Andrew

    Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    3 years, 10 months ago

    Hi @adas88

    Thanks for sharing the export.

    I checked it on my own site and after I removed the second (empty) condition grup from “Visibility” settings page, it started working.

    If you look into your popup configuration, there’s a condition group at the top that’s set to “hide if any” and contains a set of rules and below it there’s a second condition group set to “show if all” – it has no rules set, though.

    Try removing that group then clear all caches (including browser cookies) and see if that works, please.

    Best regards,
    Adam

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    3 years, 10 months ago

    Hello @adas88

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 4 replies - 1 through 4 (of 4 total)
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