Title: Exit Intent JS Error
Last modified: February 4, 2019

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# Exit Intent JS Error

 *  Resolved [jincampo28](https://wordpress.org/support/users/jincampo28/)
 * (@jincampo28)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/exit-intent-js-error/)
 * I just downloaded the plugin and can get my pop-up to work when I set it to on-
   load or on-click, but when I try to use Exit-Intent it doesn’t work at all. Upon
   console inspection I come across this error:
    Uncaught ReferenceError: SgpbEventListener
   is not defined at ExitIntent.js?ver=3.1.5.2:243
 * I am not sure how to resolve it as I just downloaded the plugin, I dont know 
   why it would not be working. Any help would be appreciated.
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fexit-intent-js-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/exit-intent-js-error/#post-11188292)
 * Hello there [@jincampo28](https://wordpress.org/support/users/jincampo28/),
 * hope you’re doing well! 🙂
 * I wasn’t able to replicate this issue or find a similar case. As this is most
   probably due to some conflict with another plugin or active theme, could you 
   please proceed with a conflict test? First, create a recent backup in case you
   lose any settings during the test and have to restore to a previous working state.
   
   Then deactivate all plugins and MU-plugins apart from Hustle, activate a default
   theme like TwentySeventeen, clear all caches and check again if the issue is 
   still there. If not, it means that something is conflicting, so start activating
   the remaining plugins and theme, one by one this time, checking every time for
   the reported issue, until you reproduce the issue, thus finding the conflicted
   combination. The following flowchart image can assist you during this test: [https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif](https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif)
   If this is a live website with traffic, I’d rather advise to create a staging
   environment, meaning a complete and exact copy of this installation into another
   location/folder in the same server, using a separate database, and perform the
   test in there instead without worrying about the live site.
 * Look forward to getting your results!
    Thank you, Dimitris
 *  Plugin Support [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * (@wpmudev-support6)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/exit-intent-js-error/#post-11232981)
 * Hello there [@jincampo28](https://wordpress.org/support/users/jincampo28/),
 * we didn’t hear back from you for a while so I’m marking this as resolved. Feel
   free to post back any updates and we can carry on troubleshooting. 🙂
 * Take care,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Exit Intent JS Error’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
 * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/)
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## Tags

 * [exit](https://wordpress.org/support/topic-tag/exit/)
 * [intent](https://wordpress.org/support/topic-tag/intent/)

 * 2 replies
 * 2 participants
 * Last reply from: [Dimitris – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support6/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/exit-intent-js-error/#post-11232981)
 * Status: resolved