Support » Plugin: Product Reviews Import Export for WooCommerce » Existing reviews not updating

  • Resolved everporium



    I am trying to change the author’s of multiple WooCommerce reviews. I have exported the existing reviews, changed all the author names accordingly, and proceeded to import the updated csv. I have kept the “comment_ID” column, which corresponds to the existing review ID so that it knows to update the existing review, and not create a new review. I have also made sure to tick the box so that the reviews are updated, and not skipped. In both cases (whether the box is ticked or not), brand new reviews with new comment ID’s are created, regardless of the fact that I have kept the original comment ID’s. This results in a double up of the review, with 2 different author names (original comment ID and new comment ID). I have tried everything and am unsure on what to do – seems to be a pretty big glitch. Would appreciate any support.

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