Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Exclude the plugin activities

  • Resolved ginmo

    (@ginmo)


    Hi Team,

    I would like to ask you how I can exclude the plugin’s activities.

    At this moment, I am using the plugin called “WP Avatar Pro” which will allow us to change the avatar image.

    I just found out that “Security by CleanTalk” will stop saving the image.

    I am not sure how this plugin works (I guess javascript), but I really need to use this plugin as much as your plugin.

    Please let me know how I can exclude or let this plugin to work within “Security by CleanTalk”.

    Thank you for your support.

    All best,

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Are you talking about this plugin?
    https://wordpress.org/plugins/wp-user-avatar/

    Write back anytime.

    Best regards.

    Hi,

    Yes, any suggestions?

    Please let Me know.

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback.

    We will test the plugin as soon as possible and contact you when we get any results.

    It may take 1-2 business days. Please, wait.

    Sorry for the inconveniences.

    Best wishes.

    Plugin Support SergeM

    (@serge00)

    We did some tests and we need some details:
    1. What type of pictures do you upload and save?
    2. What error do you see? It’s better to send us screenshot of the error. Our e-mail: support@cleantalk.org

    Also, disable the option “Check Uploaded Files”:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> category “Firewall”, disable “Check Uploaded Files” —> Save Changes.

    Write back anytime.

    Thank you.

    Hi SergeM,

    Thank you for your support.

    1. JPG, png.
    2. There is no error message, what happens is > upload the image > shows the image on the screen > press save button (checking mark) > nothing will happens.

    I have turned off the “check Uploaded files”, but nothing change.

    When I deactivate your plugin, I can upload and save the image.

    Again, please let me know what I can do.

    All best,

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We continue to work on this issue in our Private ticket system (ticket #10577)

    We will inform about the results there.

    Best regards

    Hi,

    Thank you for your support.

    I have read your email and I will wait for the next update or so.

    I have this solve soon.

    All best,

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your patience.

    Best regards

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @serge00 Your account is on moderation watch now for asking for admin.

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Viewing 9 replies - 1 through 9 (of 9 total)
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