Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Exclude Targeting Not Working

  • Resolved shayeryan

    (@shayeryan)


    Hi, thanks for the plugin!

    I have followed the instructions to exclude several pages but the popup is still showing on these page. I have the red exclamation next to these pages in the targeting section.

    Please see this image https://ibb.co/R9nWvND

    I have also tried targeting with CSS. It disables the popup but it also disables the scroll bar for the page. What class do you recommend targeting to disable the popup?

    I have also cleared the popup cache to no avail.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bel

    (@belimperial)

    Hello @shayeryan

    Thank you for reaching out.

    We’re sorry the excluded pages you selected shows the popup.

    You are in the right direction using the negative condition in the targeting settings.

    However, may we know if you also have other targeting rules? Like using the ‘OR’ operator? Something like this:

    https://share.getcloudapp.com/8LuDXExx

    If yes, could you update it to use ‘AND’ operator? Here’s an example:

    https://share.getcloudapp.com/Z4u7OBxm

    It links two or more conditions together to require that each condition be true to load a popup. Stated another way, if any condition linked by an ‘AND’ operator is false, the popup will not load.

    Should the issue persists, could you please provide us an admin access so that we can take a closer look at the issue?

    To securely send us the access, please open a support request in our website. Here’s how to:

    1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
    2. Click Other Support
    3. Fill in the form
    4. Click SUBMIT

    Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

    Kindly use the Temporary Login Without Password plugin (https://wordpress.org/plugins/temporary-login-without-password/) to give us an admin access. Please include the login link when that’s set up.

    Thank you, and we look forward to hearing from you soon.

    Thread Starter shayeryan

    (@shayeryan)

    I did have an OR operator in place and that was causing the problem. I simplified it by using the page ID exclusion like this.
    https://ibb.co/pPPpYJ5

    Thanks for your help!

    Plugin Support Bel

    (@belimperial)

    Hi @shayeryan

    Thank you for your reply.

    Awesome! We’re happy you have managed to sort the issue.

    Hey, if you have a moment, could you please rate and review the plugin?

    We’d appreciate sharing your experience with everyone.

    Have a great day 🙂

    Thread Starter shayeryan

    (@shayeryan)

    5 star review submitted, thanks again!

    Plugin Support Maria T

    (@mariatogonon)

    Hello @shayeryan – thank you for that! We appreciate it!

    On behalf of my tea, you are most welcome.

    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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