• I’ve looked all over my Gratisfaction account, but can’t find info on this topic. Is there a way to exclude products from earning points or from being purchased using points earned on previous purchases?

    I have a gift card product that allows a customer to choose a denomination between $10 and $500. But, the points to purchase are resolving at the $10 price. This means someone could purchase a $500 gift card using points earned on only about $100 worth of previous purchases. That equates to a $400 loss for me. At a minimum, I don’t want people to be able to use points to purchase a gift card.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Apps Mav

    (@akashmalik)

    Hi sabian66,
    Apologies for any inconvenience. To investigate this further can you kindly email your account email address and domain name on which Gratisfaction is installed to support@appsmav.com

    The team is already investigating your comments but we need more details specific to your install

    Stay safe and with best wishes
    The Apps Mav team

    • This reply was modified 2 years, 6 months ago by Apps Mav.
    Plugin Author Apps Mav

    (@akashmalik)

    A quick update.
    We tried this at our end but were unable to replicate the issue- The ‘Pay by points’ feature is working correctly in cases of an item available for a price range.

    Please can you kindly email the plugin you are using (and if there are any custom modifications done to the plugin), your account email address and domain name on which Gratisfaction is installed to support@appsmav.com

    Stay safe and with best wishes
    The Apps Mav team

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Exclude products from points program.’ is closed to new replies.