• Resolved Becky Melton

    (@beckymelton1949)


    Can you exclude certain products from the fedex calculation? Fedex rates are not appearing when any order includes a free shipping item ( no weight entered in product settings) We tried adding a couple of ounces, but the Fedex amount was ridiculously too high (more than double) Thanks for the great plugin!

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  • Plugin Support Marta Pawlonka

    (@martapaw)

    Hello @beckymelton1949,

    Thank you!

    Unfortunately, FedEx needs the weight of the product to calculate properly the rates.
    If you need the solution right now, you can change the product as virtual. After this change, the virtual product will be excluded from the calculation.

    But I’ll inform our team of your suggestion, maybe we will provide this as a feature in the future.

    Best regards,
    Marta

    Plugin Support Łukasz

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    Łukasz

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