Exclamation point at Hubspot plugin

  • Resolved Matheus

    (@mpassosbr8)


    3 years, 8 months ago

    Hi,

    I downloaded the “Contact Form Builder for WordPress – Conversion Tools by HubSpot” plugin. Every time I try to connect the plugin to my HubSpot account as prompted, it takes me to a blank page (still in WordPress back office). When I click the “connect the plugin now” link in the prompt again, it simply refreshes the blank page. It doesn’t matter if the plugin is installed from the Hubspot website of if it’s installed from the plugin page installation. The HubSpot page listing on the left menu in the back office still has an exclamation point beside it. Any suggestions or advice?

    Thanks!

Viewing 8 replies - 16 through 23 (of 23 total)
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  • middlejoe

    (@middlejoe)

    3 years, 8 months ago

    No, I didn’t realize that I should append that to my web address.

    middlejoe

    (@middlejoe)

    3 years, 8 months ago

    That link leads me back to a WordPress login window. My HubSpot login doesn’t work there.

    alortega

    (@alortega)

    3 years, 8 months ago

    Yes, you will need to login into your wordpress admin account (using your wordpress credentials), after that it should redirect you to the plugin login page

    middlejoe

    (@middlejoe)

    3 years, 8 months ago

    It’s a blank screen within the WP dashboard, still showing the exclamation point at the Hubspot plugin. When I go to the plugins and click to ‘connect the plugin now’ it goes back to the blank white window. Nothing happens.

    alortega

    (@alortega)

    3 years, 8 months ago

    OK, that you for the information @middlejoe. The team is working trying to reproduce the error. We will get back as soon as possible. We are sorry for the inconvenience.

    Alvaro

    alortega

    (@alortega)

    3 years, 8 months ago

    Would you mind sending us a screenshot of the white screen on the wordpress admin page at alortega@hubspot.com. Any addition information like the console log output in the firefox developer tool could help us solving the issue for you.

    Thank you very much,
    Alvaro

    alortega

    (@alortega)

    3 years, 8 months ago

    After troubleshooting this issue with @middlejoe. We confirm ir is working now. It was do to certain site protections in firefox that was blocking HubSpot cookies.

    Thank you very much for your collaboration @middlejoe and we hope you enjoy and find our plugin usefu.

    Kind regards,
    Alvaro.

    bec1507

    (@bec1507)

    3 years, 5 months ago

    Hi. I am having the same issue and have tweaked my cookie settings on multiple browsers and tried disabling my plug-ins. Can you please assist?

Viewing 8 replies - 16 through 23 (of 23 total)
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