Title: Exclamation mark error when ordering
Last modified: December 10, 2021

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# Exclamation mark error when ordering

 *  Resolved [loloski](https://wordpress.org/support/users/loloski/)
 * (@loloski)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/exclamation-mark-error-when-ordering/)
 * Hello, just wondering if you can help me out with a fix. Since the last update
   some of my customers are unable to place orders on the website. Once they put
   their credit card details in, instead of them being sent to the thank you page
   they get stuck in the Payment stage and a red exclamation mark with no text appears.
   Please see print screen [https://prnt.sc/22mns71](https://prnt.sc/22mns71)
 * On the admin end, the order goes through as Pending Payment, so the payment and
   order don’t go through. I’ve already tried to make some changes but nothing seems
   to fix the issue.
 * The plugin is set so when an order is placed for it to go on the On Hold status
   and I capture the payment manually by changing the status into Processing.
 * Any ideas what is causing the error and if there’s a solution?
 * Many thanks,

Viewing 1 replies (of 1 total)

 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/exclamation-mark-error-when-ordering/#post-15158120)
 * Hi [@loloski](https://wordpress.org/support/users/loloski/) – It looks like you’re
   receiving an error, but it’s being overridden by something. This kind of problem
   is usually caused by a conflict with your theme or with another plugin.
      The
   best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)

Viewing 1 replies (of 1 total)

The topic ‘Exclamation mark error when ordering’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/exclamation-mark-error-when-ordering/#post-15158120)
 * Status: resolved